Hello, This morning my team could not see the ticket history on tickets. I changed the $ShowHistory setting to 'always' and this fixed that particular issue. Then I noticed that the menus at the top of the pages were also not loading so I looked at the source of the page and saw a few JQuery errors. I'm not 100% sure if those are relevant but when I turned $DevelMode on the issue's went away.
There were no changes made over the weekend. With $DevelMode off (like it usually is) I see errors about squish-xxxx.js having an unexpected end of file. I know RTIR caches these kinds of things in the mason_data/obj/ directory which is why I turned on $DevelMode to see if that fixed it. What can I do or investigate to make things work again without $DevelMode turned on? I'm not able to upgrade RT+RTIR quite yet but we plan to eventually. I'd also like to delay the ticket history like it was before too but I suspect that these issues are related (javascript issues). From my browser's developer console: [cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com] -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> 🌍 www.internap.com<http://www.internap.com>
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
