On Feb 23, 2017, at 12:06 PM, Shawn M Moore wrote:
>
>> # do the actual 'status update'
>> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
>> $Actor, RecordTransaction => 0);
>
> Should instead be:
>
> my ($status, $msg) =
Thank you! This seems to be doing the right thing, while still not
notifying the user of the change. It's exactly what I was hoping for. It
felt great to close the ticket my boss made on this issue back in November!
On Thu, Feb 23, 2017 at 12:06 PM, Shawn M Moore
wrote:
Hey Robert, Alex,
> Is this just a display bug or are we not using the proper method to change
> the owner of the Ticket?
You're not using the proper method.
> # do the actual 'status update'
> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
> $Actor, RecordTransaction
On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote:
> I did try that, and it literally did nothing. (other than recorded the change
> in the ticket and created empty emails to requestors)
>
> This has been very easy to re-produce and there must be some different way
> the Owner is
I did try that, and it literally did nothing. (other than recorded the change
in the ticket and created empty emails to requestors)
This has been very easy to re-produce and there must be some different way the
Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we
have
> On Feb 23, 2017, at 09:19, Kenneth Marshall wrote:
> Hi Alex and Robert,
>
> What happens if you set RecordTransaction to 1/true? I have not checked the
> code,
> but I would imagine that if you do not record the transaction, the cache
> infrastructure
> would not invalidate
On Thu, Feb 23, 2017 at 08:51:29AM -0500, Alex Hall wrote:
> I'm going to send the email I normally hate to receive. If you ever figure
> this out, please share it with the list!
>
> I have a script to assign the ticket creator as the owner on creation, which
> works perfectly. Like you,
I'm going to send the email I normally hate to receive. If you ever figure this
out, please share it with the list!
I have a script to assign the ticket creator as the owner on creation, which
works perfectly. Like you, though, the owner fails to display properly in
ticket lists but works if
Running RT 4.4.1 - running fine for years and probably never noticed this
before. We have a Scrip that runs that probably carried over from the pre-RT4
days.
Pretty common function is to change the Owner of the ticket from “Nobody” to
the first person to correspond if they are a privileged