Re: [rt-users] RT CLI login

[Dave Florek]

Good afternoon,

Thanks for the response. I'm not seeing the .rtrc file in my home
directory. I added the username, password and URL via environment variables
and I'm now receiving the following new error message:

Server error: Can't connect to :443 (certificate
verify failed)

  (500)


On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves 
wrote:

> Hi Dave,
>
> There are two ways to authenticate for the RT CLI.
>
> The first is environment variables RTUSER and RTPASSWD
>
> The second is an RT Config file .rtrc in your user’s home directory:
>
> server http://your.rt4.installation
> user your.rtusername
> passwd your rt password
>
>
> I would verify that you can login to RT with your credentials before using
> the CLI if you have doubts as to their validity. You can use any user with
> the CLI, but you will be limited by their permissions. Generally it is
> recommended to make a user specifically for use with the CLI so you can
> grant only the permissions that you need.
>
> You can take a look at the wiki here for more information:
> http://requesttracker.wikia.com/wiki/CLI
>
> Thank you,
> Dustin
>
> On Apr 29, 2016, at 1:20 PM, Dave Florek  wrote:
>
> Hi,
>
> I'm trying to use RT CLI to issue several commands however it asks for a
> password and none of the ones I initially generated are working. Does the
> rt cli program use the root password to work? I get an error (302) found
> each time I attempt a login.
>
> Sincerely,
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>
>
>
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT CLI login

[Dustin Graves]

Hi Dave,

There are two ways to authenticate for the RT CLI.

The first is environment variables RTUSER and RTPASSWD

The second is an RT Config file .rtrc in your user’s home directory:
server http://your.rt4.installation 
user your.rtusername
passwd your rt password

I would verify that you can login to RT with your credentials before using the 
CLI if you have doubts as to their validity. You can use any user with the CLI, 
but you will be limited by their permissions. Generally it is recommended to 
make a user specifically for use with the CLI so you can grant only the 
permissions that you need.

You can take a look at the wiki here for more information: 
http://requesttracker.wikia.com/wiki/CLI 


Thank you,
Dustin

> On Apr 29, 2016, at 1:20 PM, Dave Florek  wrote:
> 
> Hi,
> 
> I'm trying to use RT CLI to issue several commands however it asks for a 
> password and none of the ones I initially generated are working. Does the rt 
> cli program use the root password to work? I get an error (302) found each 
> time I attempt a login.
> 
> Sincerely,
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016



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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] RT CLI login

[Dave Florek]

Hi,

I'm trying to use RT CLI to issue several commands however it asks for a
password and none of the ones I initially generated are working. Does the
rt cli program use the root password to work? I get an error (302) found
each time I attempt a login.

Sincerely,
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016