Re: [rt-users] RT Installation
Hi Rainer I understand your frustration. There have been a number of products that I have installed as an IT guy where I had this same frustration - what is the most painless way to get the instance running -- just so I can play with it and see if it seems to be worth pursuing more? For those of us who have been working with RT for a number of years, it does seem rather easy or straightforward to set up. But I imagine it is like that for everything in life, no? More practice means more familiarity and ease. I can't give enough praise for Best Practical and RT - so I definitely think it is well worth it to persevere until you have it running and you can evaluate it for yourself. I have not come across any A to Z type setup documents or videos, and don't expect I ever will. I think this is at least in part due to the power and flexibility of the product, which is a very good thing! I personally would not want to give up any of the amazing features of the product just to make it easier to run 'out of the box'. I know everyone is pointing you to the docs and they are worth it - well written, concise, complete. I guess the point I'm trying to make is that RT is a great product and well worth it all: reading the docs, taking the time to learn it, set it up, experiment with it, and of course going to training. If you haven't seen it yet, this site is worth looking at too: http://requesttracker.wikia.com/wiki/HomePage Best of luck! Brent -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Marc Chantreux Sent: Wednesday, January 28, 2015 2:57 AM To: Rainer Duffner Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Installation On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. seriously? assuming that the sysop is comming with a basic admin skill (knowing what make do and how to setup an nginx to communicate with fcgi), perl programs are quiet easy to install when someone pointed you on the good ressources: https://bestpractical.com/docs/rt/4.2/ especially https://bestpractical.com/docs/rt/4.2/initialdata.html and https://bestpractical.com/docs/rt/4.2/rt-server.fcgi.html and when it comes to perl dependecies: https://metacpan.org/release/App-cpanminus https://metacpan.org/pod/local::lib and if you're using a debian derrivative; apt-get install dh-make-perl and run your own debian repo. I really think that the perl ecosystem makes perl applications the easiest to install (comparing to other dynamic langages like python or ruby... not to mention npm) The problem is not to have a running RT but frankly, i have very hard time to figure out how to set it up correctly. the missing documentation is something that explain the general philosophy of RT for administrators and some step by step tutorials (for example: installing a notification or a basic ticket routing). I guess that's what we learn from the best practical trainings but comming from a french university, london wasn't that affordable. regards -- Marc Chantreux, Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux Direction Informatique, Université de Strasbourg (http://unistra.fr) Don't believe everything you read on the Internet -- Abraham Lincoln
Re: [rt-users] RT Installation
Didn't make it to the ML due to being posted from a unknown account, trying again. Joop On 28-1-2015 8:56, Marc Chantreux wrote: On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. I never had heard of perl when I installed my first RT (2.07) but reading a bit on the topic and being familiar with make/gcc and I managed to get it up and running. seriously? assuming that the sysop is comming with a basic admin skill (knowing what make do and how to setup an nginx to communicate with fcgi), perl programs are quiet easy to install when someone pointed you on the good ressources: https://bestpractical.com/docs/rt/4.2/ Things are much better then in the 2.x days :-) The problem is not to have a running RT but frankly, i have very hard time to figure out how to set it up correctly. the missing documentation is something that explain the general philosophy of RT for administrators and some step by step tutorials (for example: installing a notification or a basic ticket routing). I think lots of people use it in a one queueu one purpose way. I do for example. We move tickets manually to other queues when needed and have little extra custom logic added to our install. I guess that's what we learn from the best practical trainings but comming from a french university, london wasn't that affordable. What I remember of my training way back when 3.0 was out and 3.2 was coming is that on day one we got a general tour of RT and on day two there was a deep dive into things like scrips and internal workings of RT but not so much about how to setup complex routing. Maybe someone on the list who has complex ticket routing is willing to explain how to do that, in general terms or with specific code, anyone?? Regards, Joop
[rt-users] RT Installation
Why RT and RTIR are so hard to install and work properlly? I dont know perl but and Id like an easy way to install RT. Can anybody send me a how to? Hábner
Re: [rt-users] RT Installation
Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa hab...@outlook.com: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. Seriously, though: when I first installed it, I didn’t know that much Perl but I could make it work (RT2.something). Your problem is most likely that you try to use your distribution’s Perl and have RT’s dependency-fixer install additional modules on top of it via CPAN. That has never been a good idea. These days, FreeBSD has all the required modules pre-packaged, as do (I think) Debian and Ubuntu. But I would be tempted to use a „clean“ Perl installed somewhere else as the basis for RT even in the case of FreeBSD (which I know best, admittedly). How difficult would it be for BestPractical to tar up such a custom perl install done in e.g. /opt/rt/perl, together with all the dependencies and throw in a „complete“ install of RT+RTIR with FastCGI-support? While historically, the mod_perl installation is the most common one, the FastCGI installation can work with nginx, which faster and also decouples the web server from the installed version of Perl (I don’t know if you can have and RT-installation and mod_perl compiled against different versions of perl for example). You just needed one such archive for the current version of Ubuntu, Debian, CentOS/RedHat and maybe SuSE. OK, so it would probably come with MySQL/MariaDB per default. But for those with a different setup in mind, the source is still available… In the DevOps world, this is what chef is doing to get a software with a lot of 3rd-party dependencies running smoothly and consistently on many platforms.
Re: [rt-users] RT Installation
Which part of the installation documentation is causing you trouble? What type of system are you installing on? On 28 Jan 2015 7:06 am, Hábner Teixeira Costa hab...@outlook.com wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl but and I’d like an easy way to install RT. Can anybody send me a “how to”? *Hábner*
Re: [rt-users] RT Installation
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner rai...@ultra-secure.de wrote: But I would be tempted to use a „clean“ Perl installed somewhere else as the basis for RT even in the case of FreeBSD (which I know best, admittedly). See https://docs.bestpractical.com/rt_perl How difficult would it be for BestPractical to tar up such a custom perl install done in e.g. /opt/rt/perl, together with all the dependencies and throw in a „complete“ install of RT+RTIR with FastCGI-support? The problem is in the binary libraries that RT (and its CPAN dependencies) use. Any such deploy would be specific to one particular release of a particular distribution, and as such would be quite resource-heavy to produce in sufficient variety to be useful. Shipwright is a BPS tool that builds relocatable installs of software that package everything above glibc, but that doesn't quite solve the right problem. We've begun pondering building Docker vessels for RT, but the database dependency complicates matters. While historically, the mod_perl installation is the most common one These days, we suggest fastcgi over mod_perl, even for Apache. the FastCGI installation can work with nginx, which faster and also decouples the web server from the installed version of Perl (I don’t know if you can have and RT-installation and mod_perl compiled against different versions of perl for example). You generally cannot. This is one reason we prefer fastcgi deployments. - Alex
Re: [rt-users] RT Installation
Am 27.01.2015 um 23:29 schrieb Alex Vandiver ale...@bestpractical.com: The problem is in the binary libraries that RT (and its CPAN dependencies) use. Any such deploy would be specific to one particular release of a particular distribution, and as such would be quite resource-heavy to produce in sufficient variety to be useful. I thought that with „modern“ distributions like CentOS/RHEL (and the LTS-versions of Ubuntu), the binary ABI never changes? So that a perl-binary built on CentOS7 will run all way through 7.10. It has always been this way for FreeBSD at least. ;-) Shipwright is a BPS tool that builds relocatable installs of software that package everything above glibc, but that doesn't quite solve the right problem. We've begun pondering building Docker vessels for RT, but the database dependency complicates matters. Most people will use MySQL anyway IMO. Even if you gave them the choice of Oracle, PostgreSQL and MSSQL and a handful other „real“ databases they probably never ever even heard about. Who downloads a „one click installer“ just to make it complicated afterwards? You generally cannot. This is one reason we prefer fastcgi deployments. I was suspecting that. But I never actually tried. I’d go even further and offer pre-configured vmdks that offer one pre-configured queue „support“ that pulls in mail via fetchmail from a server and with an account the user can specify. And one „helpdesk“ user in a „helpdesk“ group, with the typical „helpdesk“-permissions. That should get most people started. The problem these days is that people want everything to be working _right now_ - no reading of a manual, no configuration. The machine should do what it should do even if they actually don’t know how to express what it should do. Much less know how to configure it. Kind of like an iPhone. They are willing to pay for this convenience, but increasingly this willingness isn’t exceeding single-digit Dollar amounts... Anyway: there’s nothing wrong with RT as I see it, but the people running help desks these days are getting less and less technically minded: they want something that can be configured with by entering some values and a few clicks on the „OK“-button and without too much thought. We can’t change this, but we can try to adapt…
Re: [rt-users] RT Installation
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. seriously? assuming that the sysop is comming with a basic admin skill (knowing what make do and how to setup an nginx to communicate with fcgi), perl programs are quiet easy to install when someone pointed you on the good ressources: https://bestpractical.com/docs/rt/4.2/ especially https://bestpractical.com/docs/rt/4.2/initialdata.html and https://bestpractical.com/docs/rt/4.2/rt-server.fcgi.html and when it comes to perl dependecies: https://metacpan.org/release/App-cpanminus https://metacpan.org/pod/local::lib and if you're using a debian derrivative; apt-get install dh-make-perl and run your own debian repo. I really think that the perl ecosystem makes perl applications the easiest to install (comparing to other dynamic langages like python or ruby... not to mention npm) The problem is not to have a running RT but frankly, i have very hard time to figure out how to set it up correctly. the missing documentation is something that explain the general philosophy of RT for administrators and some step by step tutorials (for example: installing a notification or a basic ticket routing). I guess that's what we learn from the best practical trainings but comming from a french university, london wasn't that affordable. regards -- Marc Chantreux, Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux Direction Informatique, Université de Strasbourg (http://unistra.fr) Don't believe everything you read on the Internet -- Abraham Lincoln
Re: [rt-users] RT Installation
- Mail original - De : Christian Loos cl...@netsandbox.de In the documentations that I read they say that I'll have to access the URL http://192.168.1.1/rt But if I list the directory /var/www/htdocs/rt there is no webpage # ls /var/www/htdocs/rtx/ bin etc local share docs lib sbin var I would like to mention that I change the http.conf, configuredRT_SiteConfig.pm and ran make initialize-database I ran the ./configure command in the first step of my installation and I would expect to see in the /var/www/htdocs/rt directory a file such as index.pl or index.html Does anyone have an idea ? For those who doesn't have an idea could you ls the rt directory. Thank you In your case what you are locking for is in: /var/www/htdocs/rt/share/html/ Also 4.0.6 is the current version and 4.0.7 will be release in the next days/weeks. So you should use an more recent version for an new installation. Chris Hello Christian, Thank you for your answer. I didn't install RT 4.0.6 because there was a compatibility version issue with URI (= 1.59). Mine was older. Now that I have and updated URI perl module, I installed RT 4.0.6 My second problem is the Apache virtualhost configuration. I use Apache 1.3.29 So far it looks like this: VirtualHost * ServerAdmin root@localhost DocumentRoot /htdocs ServerName 192.168.99.1 PerlModule Apache::PerlRun Location /rtx/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler Apache::PerlRun PerlRequire /var/www/htdocs/rty/mystartup.pl Options ExecCGI Indexes FollowSymLinks PerlSendHeader On Order allow,deny Allow from all /Location ErrorDocument 404 /404.html ErrorLog logs/192.168.99.1-error_log CustomLog logs/192.168.99.1-access_log common /VirtualHost Should I use RT::Mason as the PerlHandler ? (Many wikis talk about it) In my setup I have Apache chrooted, so mod_perl loads the installed modules at startup (I specify the list in mystartup.pl) As you can see RT is installed in /htdocs/rty directory. Do you have any comment on my Apache configuration ? Thank you
Re: [rt-users] RT Installation
Thank you Christian for the link it really helped, I looked at that page http://wiki-archive.bestpractical.com/view/ManualApacheConfig and the one you gave me And they said that only mod_perl 1.9x causes problems. Actually I use version 1.31 The reason why I use Apache 1.3.29 and mod-perl 1.31 is because they are provided with OpenBSD (I use version 5.1 which has been release in may) I tried this configuration for my virtualhost configuration VirtualHost * ServerAdmin root@localhost DocumentRoot /htdocs ServerName 192.168.1.1 Location /rty/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler Plack::Handler::Apache1 PerlSetVar psgi_app /var/www/htdocs/rty/sbin/rt-server PerlRequire /var/www/htdocs/rty/monstartup.pl Options ExecCGI Indexes FollowSymLinks PerlSendHeader On Order allow,deny Allow from all /Location Perl use Plack::Handler::Apache1; Plack::Handler::Apache1-preload(/var/www/htdocs/rty/sbin/rt-server); /Perl ErrorDocument 404 /404.html ErrorLog logs/192.168.1.1-error_log CustomLog logs/192.168.1.1-access_log common /VirtualHost I have now the following error in my logs when my Apache is chrooted [Mon Aug 27 14:17:37 2012] [error]: could not find component for initial path '/share/html' (component roots are: '/var/www/htdocs/rty/local/html', '/var/www/htdocs/rty/share/html') (/var/www/htdocs/rty/sbin/../lib/RT/Interface/Web/Handler.pm:208) If I remove the chroot I have this error [Mon Aug 27 16:24:00 2012] [error] [client 192.168.1.111] File does not exist: /var/www/htdocs/Install/index.html It's trying to look the index.html in /var/www/htdocs/Install/ instead of /var/www/htdocs/rty/share/html/Install/ Both problems seem to be path related. I'm going to keep on searching but by chance if anyone had this problem, I'll be pleased to hear it I have been able to run RT in standalone four hours ago, I was very happy about that. De : Christian Loos cl...@netcologne.de À : rt-us...@lists.fsck.com Cc : rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Envoyé le : Lundi 27 août 2012 14h03 Objet : Re: [rt-users] RT Installation Am 27.08.2012 09:29, schrieb Mik J: Hello Christian, Thank you for your answer. I didn't install RT 4.0.6 because there was a compatibility version issue with URI (= 1.59). Mine was older. Now that I have and updated URI perl module, I installed RT 4.0.6 My second problem is the Apache virtualhost configuration. I use Apache 1.3.29 So far it looks like this: VirtualHost * ServerAdmin root@localhost DocumentRoot /htdocs ServerName 192.168.99.1 PerlModule Apache::PerlRun Location /rtx/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler Apache::PerlRun PerlRequire /var/www/htdocs/rty/mystartup.pl Options ExecCGI Indexes FollowSymLinks PerlSendHeader On Order allow,deny Allow from all /Location ErrorDocument 404 /404.html ErrorLog logs/192.168.99.1-error_log CustomLog logs/192.168.99.1-access_log common /VirtualHost Should I use RT::Mason as the PerlHandler ? (Many wikis talk about it) In my setup I have Apache chrooted, so mod_perl loads the installed modules at startup (I specify the list in mystartup.pl) As you can see RT is installed in /htdocs/rty directory. Do you have any comment on my Apache configuration ? Thank you You should read docs/web_deployment.pod or the online version: https://github.com/bestpractical/rt/blob/stable/docs/web_deployment.pod Notice that mod_perl 1.xx (which I think apache 1.3 is using) isn't supported. Chris
Re: [rt-users] RT Installation
Am Mon, 27 Aug 2012 15:39:05 +0100 (BST) schrieb Mik J mikyde...@yahoo.fr: Thank you Christian for the link it really helped, I looked at that page http://wiki-archive.bestpractical.com/view/ManualApacheConfig and the one you gave me And they said that only mod_perl 1.9x causes problems. Actually I use version 1.31 The reason why I use Apache 1.3.29 and mod-perl 1.31 is because they are provided with OpenBSD (I use version 5.1 which has been release in may) Isn't there an apache22 port for OpenBSD? OpenBSD refused to import apache2
Re: [rt-users] RT Installation
Am 25.08.2012 18:17, schrieb Mik J: Hello, I'm trying to install RT and I'm a bit confused. I have read many documentations. During the install process I did # cd rt-4.0.5 # ./configure --with-db-database=rtrackerdb --with-db-rt-user=rt --with-db-rt-pass='rtpwd' --with-db-dba=mydba --prefix=/var/www/htdocs/rt In the documentations that I read they say that I'll have to access the URL http://192.168.1.1/rt But if I list the directory /var/www/htdocs/rt there is no webpage # ls /var/www/htdocs/rtx/ bin etc local share docslibsbinvar I would like to mention that I change the http.conf, configuredRT_SiteConfig.pm and ran make initialize-database I ran the ./configure command in the first step of my installation and I would expect to see in the /var/www/htdocs/rt directory a file such as index.pl or index.html Does anyone have an idea ? For those who doesn't have an idea could you ls the rt directory. Thank you In your case what you are locking for is in: /var/www/htdocs/rt/share/html/ Also 4.0.6 is the current version and 4.0.7 will be release in the next days/weeks. So you should use an more recent version for an new installation. Chris
[rt-users] RT Installation
Hello, I'm trying to install RT and I'm a bit confused. I have read many documentations. During the install process I did # cd rt-4.0.5 # ./configure --with-db-database=rtrackerdb --with-db-rt-user=rt --with-db-rt-pass='rtpwd' --with-db-dba=mydba --prefix=/var/www/htdocs/rt In the documentations that I read they say that I'll have to access the URL http://192.168.1.1/rt But if I list the directory /var/www/htdocs/rt there is no webpage # ls /var/www/htdocs/rtx/ bin etc local share docs lib sbin var I would like to mention that I change the http.conf, configuredRT_SiteConfig.pm and ran make initialize-database I ran the ./configure command in the first step of my installation and I would expect to see in the /var/www/htdocs/rt directory a file such as index.pl or index.html Does anyone have an idea ? For those who doesn't have an idea could you ls the rt directory. Thank you
[rt-users] RT Installation: what is more secure?
i coped my direktives for rt after many many hours so a new problem occurs which is more secure for rt security should i create an rt group or should i put the installation in relation to the group www-data greetings rtjoe -- View this message in context: http://old.nabble.com/RT-Installation%3A-what-is-more-secure--tp30873384p30873384.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT installation problem, perl modules dependency failed
Hi Kevin, Pefrect, Thank you for your help. Really appreciated! Regards, TH On 25 August 2010 15:37, Kevin Falcone falc...@bestpractical.com wrote: It appears that you're running into two compat issues: The bug in Text-vFile-asData has already been reported here: https://rt.cpan.org/Public/Bug/Display.html?id=60696 and the Email::Address problem is that the latest release accidentally only works on 5.10 and greater. Using the slightly older version of both of these modules should be fine, you should be able to grab them from http://search.cpan.org easily -kevin On Wed, Aug 25, 2010 at 02:01:08PM +0100, Thorvald Hallvardsson wrote: Hi, I have got a problem with 2 perl modules during the installation. When I do make testdeps it drops with: Can't locate Text/vFile/asData.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. When I'm trying to compile this module manually (downloaded from CPAN) it says: /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- blib/script/rota_ical.cgi make: *** No rule to make target `bin/SystemsSupportRota', needed by `blib/script/SystemsSupportRota'. Stop. In the source code of blib/script/rota_ical.cgi I can see: my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : '[1] http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw '; What means if file doesn't exist read it from the internet. However this address is not valid as you can see. This is some kind of joke. Does anyone have this file and could send it to me ? The other error I'm getting is: Email::Address ...MISSING Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- HERE ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^ at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139. Install module Email::Address Going to read /.cpan/Metadata Database was generated on Wed, 25 Aug 2010 09:57:51 GMT Email::Address is up to date. Any help will be appreciated. Thank you. Regards, TH References Visible links 1. http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT installation problem, perl modules dependency failed
Hi, I have got a problem with 2 perl modules during the installation. When I do make testdeps it drops with: Can't locate Text/vFile/asData.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. When I'm trying to compile this module manually (downloaded from CPAN) it says: /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- blib/script/rota_ical.cgi make: *** No rule to make target `bin/SystemsSupportRota', needed by `blib/script/SystemsSupportRota'. Stop. In the source code of blib/script/rota_ical.cgi I can see: my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : ' http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw '; What means if file doesn't exist read it from the internet. However this address is not valid as you can see. This is some kind of joke. Does anyone have this file and could send it to me ? The other error I'm getting is: Email::Address ...MISSING Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- HERE ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^ at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139. Install module Email::Address Going to read /.cpan/Metadata Database was generated on Wed, 25 Aug 2010 09:57:51 GMT Email::Address is up to date. Any help will be appreciated. Thank you. Regards, TH RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT installation problem, perl modules dependency failed
It appears that you're running into two compat issues: The bug in Text-vFile-asData has already been reported here: https://rt.cpan.org/Public/Bug/Display.html?id=60696 and the Email::Address problem is that the latest release accidentally only works on 5.10 and greater. Using the slightly older version of both of these modules should be fine, you should be able to grab them from http://search.cpan.org easily -kevin On Wed, Aug 25, 2010 at 02:01:08PM +0100, Thorvald Hallvardsson wrote: Hi, I have got a problem with 2 perl modules during the installation. When I do make testdeps it drops with: Can't locate Text/vFile/asData.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. When I'm trying to compile this module manually (downloaded from CPAN) it says: /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- blib/script/rota_ical.cgi make: *** No rule to make target `bin/SystemsSupportRota', needed by `blib/script/SystemsSupportRota'. Stop. In the source code of blib/script/rota_ical.cgi I can see: my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : '[1]http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw'; What means if file doesn't exist read it from the internet. However this address is not valid as you can see. This is some kind of joke. Does anyone have this file and could send it to me ? The other error I'm getting is: Email::Address ...MISSING Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- HERE ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^ at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139. Install module Email::Address Going to read /.cpan/Metadata Database was generated on Wed, 25 Aug 2010 09:57:51 GMT Email::Address is up to date. Any help will be appreciated. Thank you. Regards, TH References Visible links 1. http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgpL6jQ5FrBxL.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT installation via RedHat?
To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation via RedHat?
Gabriel, Thanks. I did look at the jwhite3 docs, but that seems to be limited to 3.6.6/MySQL and we want 3.8.6/Oracle. I'll check out the Centros stuff. Kenn LBNL On 11/3/2009 9:57 AM, Gabriel - IP Guys wrote: RT is not that hard to install. I've installed it on numerous rpm based systems, redhat, fedora, centos - all without problem and incident. From source, and from RPM. Google for RT install centos guide - should get you what you need. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Ken Crocker Sent: 03 November 2009 17:37 To: rt Users Subject: [rt-users] RT installation via RedHat? To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation via RedHat?
RT is not that hard to install. I've installed it on numerous rpm based systems, redhat, fedora, centos - all without problem and incident. From source, and from RPM. Google for RT install centos guide - should get you what you need. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Ken Crocker Sent: 03 November 2009 17:37 To: rt Users Subject: [rt-users] RT installation via RedHat? To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation via RedHat?
Max Hetrick wrote: Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to work pretty well for new installations. http://www.ptitov.net/2008/07/request-tracker-installation-o.html I used this to install RT using PostgreSQL as the database on a remote/separate system. Was a smooth process. \\||/ Rod -- Regards, Max ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation via RedHat?
Max, Thanks. I'll take a look. Kenn LBNL On 11/3/2009 10:45 AM, Max Hetrick wrote: Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to work pretty well for new installations. http://www.ptitov.net/2008/07/request-tracker-installation-o.html Regards, Max ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation via RedHat?
Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to work pretty well for new installations. http://www.ptitov.net/2008/07/request-tracker-installation-o.html Regards, Max ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation - theoretical installer
As it happens, RT 3.8 has this web installer built into it. Just run ./bin/standalone_httpd after downloading and untarring RT And 'shipwright', a tool we've been working on can do that bundling. On Mon, Dec 22, 2008 at 10:57:40AM -0800, Joseph Spenner wrote: Would it be possible to have a totally canned RT, perhaps with its own perl with all the modules needed, and installed via some sort of web based installer? Consider the following scenario: I have a web/domain provider who handles my storage needs, such as godaddy.com. I have tons of web space, but no control over the perl modules. However, if everything were installed in my web space such that the canned RT cgi knew where to find its own perl, everything should work. I can create aliases to point to queues as well, via my web providers' control panel tools. A similar type of installer exists for a wonderful piece of free forums software called SMF ( http://www.simplemachines.org/ ). It has a couple initial manual steps: create a database on some mysql/postgress system, create a database user with admin rights on that database. That info is then entered that into a field of the web installer along with the location of the database, and hit GO. It builds everything, lets you configure everything via a web interface, etc. Perhaps I'm over simplifying the installation, so please feel free to point out the flaws. The idea just popped into my head as I was taking a walk, spacing off. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT installation - theoretical installer
Would it be possible to have a totally canned RT, perhaps with its own perl with all the modules needed, and installed via some sort of web based installer? Consider the following scenario: I have a web/domain provider who handles my storage needs, such as godaddy.com. I have tons of web space, but no control over the perl modules. However, if everything were installed in my web space such that the canned RT cgi knew where to find its own perl, everything should work. I can create aliases to point to queues as well, via my web providers' control panel tools. A similar type of installer exists for a wonderful piece of free forums software called SMF ( http://www.simplemachines.org/ ). It has a couple initial manual steps: create a database on some mysql/postgress system, create a database user with admin rights on that database. That info is then entered that into a field of the web installer along with the location of the database, and hit GO. It builds everything, lets you configure everything via a web interface, etc. Perhaps I'm over simplifying the installation, so please feel free to point out the flaws. The idea just popped into my head as I was taking a walk, spacing off. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT installation - theoretical installer
It would be possible to have your own perl installed into its own structure, with all its own localized modules, with its own library path pointing to where it was installed. What would be difficult with a canned install however would be the web server configuration required / mod_perl stuff. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joseph Spenner Sent: Tuesday, 23 December 2008 05:58 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT installation - theoretical installer Would it be possible to have a totally canned RT, perhaps with its own perl with all the modules needed, and installed via some sort of web based installer? Consider the following scenario: I have a web/domain provider who handles my storage needs, such as godaddy.com. I have tons of web space, but no control over the perl modules. However, if everything were installed in my web space such that the canned RT cgi knew where to find its own perl, everything should work. I can create aliases to point to queues as well, via my web providers' control panel tools. A similar type of installer exists for a wonderful piece of free forums software called SMF ( http://www.simplemachines.org/ ). It has a couple initial manual steps: create a database on some mysql/postgress system, create a database user with admin rights on that database. That info is then entered that into a field of the web installer along with the location of the database, and hit GO. It builds everything, lets you configure everything via a web interface, etc. Perhaps I'm over simplifying the installation, so please feel free to point out the flaws. The idea just popped into my head as I was taking a walk, spacing off. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT installation from source on Ubuntu using nginx fastcgi
I've been working through the available resources and am unable to get this configuration working: ubuntu 8.10 nginx 0.6.32 from source rt 3,8,1 from source I am able to get rt installed according to the docs. I'm having trouble figuring out the init.d script to get fastcgi running and also the site config file for nginx with fastcgi. Can anyone point me to some 'how-to' resources for this configuration? Any help would be really appreciated. Thanks. Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT installation problem - PLEASE help me
My system: CentOS release 4.4 (Final) Apache/2.2.3 (Unix) mod_ssl/2.2.3 OpenSSL/0.9.7a PHP/5.2.3 mod_perl/2.0.3 Perl/v5.8.5 apache config: Alias /rt /opt/rt3/share/html PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks Order allow,deny Allow from all /Directory Location /rt RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location When I try to access RT, the following error is seen in httpd error log: [Wed Jun 6 20:36:48 2007] [crit]: The 'comp' parameter (undef) to HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the allowed types: scalar object Stack: [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:127] [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:63] [/opt/rt3.6/bin/webmux.pl:123] [-e:0] (/opt/rt3.6/bin/webmux.pl:125) Please give me a hint on where to look. Thanks Make free worldwide PC-to-PC calls. Try the new Yahoo! Canada Messenger with Voice at http://ca.messenger.yahoo.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
