Re: [rt-users] RT Installation

2015-01-28 Thread Parish, Brent
Hi Rainer

I understand your frustration.
There have been a number of products that I have installed as an IT guy where I 
had this same frustration - what is the most painless way to get the instance 
running -- just so I can play with it and see if it seems to be worth pursuing 
more?

For those of us who have been working with RT for a number of years, it does 
seem rather easy or straightforward to set up.
But I imagine it is like that for everything in life, no?  More practice means 
more familiarity and ease.

I can't give enough praise for Best Practical and RT - so I definitely think it 
is well worth it to persevere until you have it running and you can evaluate it 
for yourself.

I have not come across any A to Z type setup documents or videos, and don't 
expect I ever will.  
I think this is at least in part due to the power and flexibility of the 
product, which is a very good thing!
I personally would not want to give up any of the amazing features of the 
product just to make it easier to run 'out of the box'.

I know everyone is pointing you to the docs and they are worth it - well 
written, concise, complete.
I guess the point I'm trying to make is that RT is a great product and well 
worth it all: reading the docs, taking the time to learn it, set it up, 
experiment with it, and of course going to training.  

If you haven't seen it yet, this site is worth looking at too:  
http://requesttracker.wikia.com/wiki/HomePage

Best of luck!
Brent



-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Marc Chantreux
Sent: Wednesday, January 28, 2015 2:57 AM
To: Rainer Duffner
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Installation

On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
 Why RT and RTIR are so hard to install and work properlly? I dont know
 perl
 Here’s your problem ;-)
 Most people probably stopped reading right there.  

seriously? assuming that the sysop is comming with a basic admin skill (knowing 
what make do and how to setup an nginx to communicate with fcgi), perl 
programs are quiet easy to install when someone pointed you on the good 
ressources:  

https://bestpractical.com/docs/rt/4.2/ 

especially 
https://bestpractical.com/docs/rt/4.2/initialdata.html

and 
https://bestpractical.com/docs/rt/4.2/rt-server.fcgi.html 

and when it comes to perl dependecies: 

https://metacpan.org/release/App-cpanminus
https://metacpan.org/pod/local::lib 

and if you're using a debian derrivative; apt-get install dh-make-perl and run 
your own debian repo.

I really think that the perl ecosystem makes perl applications the easiest to 
install (comparing to other dynamic langages like python or ruby... not to 
mention npm)

The problem is not to have a running RT but frankly, i have very hard time to 
figure out how to set it up correctly. the missing documentation is something 
that explain the general philosophy of RT for administrators and some step by 
step tutorials (for example: installing a notification or a basic ticket 
routing).

I guess that's what we learn from the best practical trainings but comming from 
a french university, london wasn't that affordable.  

regards

--
Marc Chantreux,
Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux
Direction Informatique, Université de Strasbourg (http://unistra.fr) Don't 
believe everything you read on the Internet
-- Abraham Lincoln


Re: [rt-users] RT Installation

2015-01-28 Thread Joop
Didn't make it to the ML due to being posted from a unknown account,
trying again.

Joop

On 28-1-2015 8:56, Marc Chantreux wrote:
 On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
 Why RT and RTIR are so hard to install and work properlly? I dont know
 perl  
 Here’s your problem ;-)
 Most people probably stopped reading right there.  
 
I never had heard of perl when I installed my first RT (2.07) but
reading a bit on the topic and being familiar with make/gcc and I
managed to get it up and running.

 seriously? assuming that the sysop is comming with a basic admin skill
 (knowing what make do and how to setup an nginx to communicate with
 fcgi), perl programs are quiet easy to install when someone pointed you
 on the good ressources:  
 
 https://bestpractical.com/docs/rt/4.2/ 
Things are much better then in the 2.x days :-)

 The problem is not to have a running RT but frankly, i have very hard
 time to figure out how to set it up correctly. the missing documentation 
 is something that explain the general philosophy of RT for
 administrators and some step by step tutorials (for example: installing
 a notification or a basic ticket routing).
I think lots of people use it in a one queueu one purpose way. I do for
example. We move tickets manually to other queues when needed and have
little extra custom logic added to our install.

 I guess that's what we learn from the best practical trainings but
 comming from a french university, london wasn't that affordable.  
What I remember of my training way back when 3.0 was out and 3.2 was
coming is that on day one we got a general tour of RT and on day two
there was a deep dive into things like scrips and internal workings of
RT but not so much about how to setup complex routing.

Maybe someone on the list who has complex ticket routing is willing to
explain how to do that, in general terms or with specific code, anyone??

Regards,

Joop



[rt-users] RT Installation

2015-01-27 Thread Hábner Teixeira Costa
Why RT and RTIR are so hard to install and work properlly? I dont know perl
but and I’d like an easy way to install RT. 

Can anybody send me a “how to”?

Hábner



Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner

 Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa hab...@outlook.com:
 
 Why RT and RTIR are so hard to install and work properlly? I dont know perl 


Here’s your problem ;-)
Most people probably stopped reading right there.

Seriously, though:
when I first installed it, I didn’t know that much Perl but I could make it 
work (RT2.something).

Your problem is most likely that you try to use your distribution’s Perl and 
have RT’s dependency-fixer install additional modules on top of it via CPAN.
That has never been a good idea.

These days, FreeBSD has all the required modules pre-packaged, as do (I think) 
Debian and Ubuntu.

But I would be tempted to use a „clean“ Perl installed somewhere else as the 
basis for RT even in the case of FreeBSD (which I know best, admittedly).

How difficult would it be for BestPractical to tar up such a custom perl 
install done in e.g. /opt/rt/perl, together with all the dependencies and throw 
in a „complete“ install of RT+RTIR with FastCGI-support?
While historically, the mod_perl installation is the most common one, the 
FastCGI installation can work with nginx, which faster and also decouples the 
web server from the installed version of Perl (I don’t know if you can have and 
RT-installation and mod_perl compiled against different versions of perl for 
example).

You just needed one such archive for the current version of Ubuntu, Debian, 
CentOS/RedHat and maybe SuSE.

OK, so it would probably come with MySQL/MariaDB per default. But for those 
with a different setup in mind, the source is still available…

In the DevOps world, this is what chef is doing to get a software with a lot of 
3rd-party dependencies running smoothly and consistently on many platforms.






Re: [rt-users] RT Installation

2015-01-27 Thread Alex Peters
Which part of the installation documentation is causing you trouble?  What
type of system are you installing on?
On 28 Jan 2015 7:06 am, Hábner Teixeira Costa hab...@outlook.com wrote:

 Why RT and RTIR are so hard to install and work properlly? I dont know
 perl but and I’d like an easy way to install RT.

 Can anybody send me a “how to”?

 *Hábner*



Re: [rt-users] RT Installation

2015-01-27 Thread Alex Vandiver
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner
rai...@ultra-secure.de wrote:
 But I would be tempted to use a „clean“ Perl installed somewhere else
 as the basis for RT even in the case of FreeBSD (which I know best,
 admittedly).

See https://docs.bestpractical.com/rt_perl

 How difficult would it be for BestPractical to tar up such a custom
 perl install done in e.g. /opt/rt/perl, together with all the
 dependencies and throw in a „complete“ install of RT+RTIR with
 FastCGI-support?

The problem is in the binary libraries that RT (and its CPAN
dependencies) use.  Any such deploy would be specific to one particular
release of a particular distribution, and as such would be quite
resource-heavy to produce in sufficient variety to be useful.
Shipwright is a BPS tool that builds relocatable installs of
software that package everything above glibc, but that doesn't quite
solve the right problem.

We've begun pondering building Docker vessels for RT, but the database
dependency complicates matters.

 While historically, the mod_perl installation is the
 most common one

These days, we suggest fastcgi over mod_perl, even for Apache.

 the FastCGI installation can work with nginx, which
 faster and also decouples the web server from the installed version
 of Perl (I don’t know if you can have and RT-installation and
 mod_perl compiled against different versions of perl for example).

You generally cannot.  This is one reason we prefer fastcgi deployments.
 - Alex


Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner

 Am 27.01.2015 um 23:29 schrieb Alex Vandiver ale...@bestpractical.com:
 
 
 The problem is in the binary libraries that RT (and its CPAN
 dependencies) use.  Any such deploy would be specific to one particular
 release of a particular distribution, and as such would be quite
 resource-heavy to produce in sufficient variety to be useful.


I thought that with „modern“ distributions like CentOS/RHEL (and the 
LTS-versions of Ubuntu), the binary ABI never changes?

So that a perl-binary built on CentOS7 will run all way through 7.10.

It has always been this way for FreeBSD at least.
;-)


 Shipwright is a BPS tool that builds relocatable installs of
 software that package everything above glibc, but that doesn't quite
 solve the right problem.
 
 We've begun pondering building Docker vessels for RT, but the database
 dependency complicates matters.
 


Most people will use MySQL anyway IMO. Even if you gave them the choice of 
Oracle, PostgreSQL and MSSQL and a handful other „real“ databases they probably 
never ever even heard about.
Who downloads a „one click installer“ just to make it complicated afterwards?


 
 You generally cannot.  This is one reason we prefer fastcgi deployments.


I was suspecting that. But I never actually tried.


I’d go even further and offer pre-configured vmdks that offer one 
pre-configured queue „support“ that pulls in mail via fetchmail from a server 
and with an account the user can specify.
And one „helpdesk“ user in a „helpdesk“ group, with the typical 
„helpdesk“-permissions.
That should get most people started.

The problem these days is that people want everything to be working _right now_ 
- no reading of a manual, no configuration. The machine should do what it 
should do even if they actually  don’t know how to express what it should do. 
Much less know how to configure it. Kind of like an iPhone.
They are willing to pay for this convenience, but increasingly this willingness 
isn’t exceeding single-digit Dollar amounts...

Anyway: there’s nothing wrong with RT as I see it, but the people running help 
desks these days are getting less and less technically minded: they want 
something that can be configured with by entering some values and a few clicks 
on the „OK“-button and without too much thought.

We can’t change this, but we can try to adapt…






Re: [rt-users] RT Installation

2015-01-27 Thread Marc Chantreux
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
 Why RT and RTIR are so hard to install and work properlly? I dont know
 perl  
 Here’s your problem ;-)
 Most people probably stopped reading right there.  

seriously? assuming that the sysop is comming with a basic admin skill
(knowing what make do and how to setup an nginx to communicate with
fcgi), perl programs are quiet easy to install when someone pointed you
on the good ressources:  

https://bestpractical.com/docs/rt/4.2/ 

especially 
https://bestpractical.com/docs/rt/4.2/initialdata.html

and 
https://bestpractical.com/docs/rt/4.2/rt-server.fcgi.html 

and when it comes to perl dependecies: 

https://metacpan.org/release/App-cpanminus
https://metacpan.org/pod/local::lib 

and if you're using a debian derrivative; apt-get install dh-make-perl
and run your own debian repo.

I really think that the perl ecosystem makes perl applications the
easiest to install (comparing to other dynamic langages like python or
ruby... not to mention npm)

The problem is not to have a running RT but frankly, i have very hard
time to figure out how to set it up correctly. the missing documentation 
is something that explain the general philosophy of RT for
administrators and some step by step tutorials (for example: installing
a notification or a basic ticket routing).

I guess that's what we learn from the best practical trainings but
comming from a french university, london wasn't that affordable.  

regards

-- 
Marc Chantreux,
Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux
Direction Informatique, Université de Strasbourg (http://unistra.fr) 
Don't believe everything you read on the Internet
-- Abraham Lincoln


Re: [rt-users] RT Installation

2012-08-27 Thread Mik J
- Mail original -

 De : Christian Loos cl...@netsandbox.de
  In the documentations that I read they say that I'll have to access the 
 URL http://192.168.1.1/rt
  But if I list the directory /var/www/htdocs/rt there is no webpage
 
  # ls /var/www/htdocs/rtx/
  bin             etc             local             share
  docs            lib                sbin            var
 
  I would like to mention that I change the http.conf, 
 configuredRT_SiteConfig.pm and ran make initialize-database
  I ran the ./configure command in the first step of my installation and I 
 would expect to see in the /var/www/htdocs/rt directory a file such as 
 index.pl 
 or index.html
 
  Does anyone have an idea ?
  For those who doesn't have an idea could you ls the rt directory.
 
  Thank you
 
 
 In your case what you are locking for is in:
 /var/www/htdocs/rt/share/html/
 
 Also 4.0.6 is the current version and 4.0.7 will be release in the next
 days/weeks. So you should use an more recent version for an new
 installation.
 
 Chris


Hello Christian,

Thank you for your answer.

I didn't install RT 4.0.6 because there was a compatibility version issue with 
URI (= 1.59). Mine was older.
Now that I have and updated URI perl module, I installed RT 4.0.6
My second problem is the Apache virtualhost configuration. I use Apache 1.3.29
So far it looks like this:
VirtualHost *
    ServerAdmin root@localhost
    DocumentRoot /htdocs
    ServerName 192.168.99.1
    PerlModule Apache::PerlRun
    Location /rtx/
    AddDefaultCharset UTF-8
    SetHandler perl-script
    PerlHandler Apache::PerlRun
    PerlRequire /var/www/htdocs/rty/mystartup.pl
    Options ExecCGI Indexes FollowSymLinks
    PerlSendHeader On
    Order allow,deny
    Allow from all
    /Location
    ErrorDocument 404 /404.html
    ErrorLog logs/192.168.99.1-error_log
    CustomLog logs/192.168.99.1-access_log common
/VirtualHost

Should I use RT::Mason as the PerlHandler ? (Many wikis talk about it)
In my setup I have Apache chrooted, so mod_perl loads the installed modules at 
startup (I specify the list in mystartup.pl)
As you can see RT is installed in /htdocs/rty directory. Do you have any 
comment on my Apache configuration ?

Thank you



Re: [rt-users] RT Installation

2012-08-27 Thread Mik J
Thank you Christian for the link it really helped,

I looked at that page
http://wiki-archive.bestpractical.com/view/ManualApacheConfig
and the one you gave me

And they said that only mod_perl 1.9x causes problems. Actually I use version 
1.31

The reason why I use Apache 1.3.29 and mod-perl 1.31 is because they are 
provided with OpenBSD (I use version 5.1 which has been release in may)

I tried this configuration for my virtualhost configuration

VirtualHost *
ServerAdmin root@localhost
DocumentRoot /htdocs
ServerName 192.168.1.1
Location /rty/
        AddDefaultCharset UTF-8
        SetHandler perl-script
        PerlHandler Plack::Handler::Apache1
    PerlSetVar psgi_app /var/www/htdocs/rty/sbin/rt-server
    PerlRequire /var/www/htdocs/rty/monstartup.pl
        Options ExecCGI Indexes FollowSymLinks
        PerlSendHeader On
        Order allow,deny
        Allow from all
/Location
    Perl
  use Plack::Handler::Apache1;
  Plack::Handler::Apache1-preload(/var/www/htdocs/rty/sbin/rt-server);
    /Perl
ErrorDocument 404 /404.html
ErrorLog logs/192.168.1.1-error_log
CustomLog logs/192.168.1.1-access_log common
/VirtualHost

I have now the following error in my logs when my Apache is chrooted

[Mon Aug 27 14:17:37 2012] [error]: could not find component for initial path 
'/share/html' (component roots are: '/var/www/htdocs/rty/local/html', 
'/var/www/htdocs/rty/share/html') 
(/var/www/htdocs/rty/sbin/../lib/RT/Interface/Web/Handler.pm:208)

If I remove the chroot I have this error
[Mon Aug 27 16:24:00 2012] [error] [client 192.168.1.111] File does not exist: 
/var/www/htdocs/Install/index.html
It's trying to look the index.html in /var/www/htdocs/Install/ instead of 
/var/www/htdocs/rty/share/html/Install/

Both problems seem to be path related. I'm going to keep on searching but by 
chance if anyone had this problem, I'll be pleased to hear it


I have been able to run RT in standalone four hours ago, I was very happy about 
that.





 De : Christian Loos cl...@netcologne.de
À : rt-us...@lists.fsck.com
Cc : rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com 
Envoyé le : Lundi 27 août 2012 14h03
Objet : Re: [rt-users] RT Installation
 
Am 27.08.2012 09:29, schrieb Mik J:
 Hello Christian,
 
 Thank you for your answer.
 
 I didn't install RT 4.0.6 because there was a compatibility version issue 
 with URI (= 1.59). Mine was older.
 Now that I have and updated URI perl module, I installed RT 4.0.6
 My second problem is the Apache virtualhost configuration. I use Apache 
 1.3.29
 So far it looks like this:
 VirtualHost *
     ServerAdmin root@localhost
     DocumentRoot /htdocs
     ServerName 192.168.99.1
     PerlModule Apache::PerlRun
     Location /rtx/
         AddDefaultCharset UTF-8
         SetHandler perl-script
         PerlHandler Apache::PerlRun
         PerlRequire /var/www/htdocs/rty/mystartup.pl
         Options ExecCGI Indexes FollowSymLinks
         PerlSendHeader On
         Order allow,deny
         Allow from all
     /Location
     ErrorDocument 404 /404.html
     ErrorLog logs/192.168.99.1-error_log
     CustomLog logs/192.168.99.1-access_log common
 /VirtualHost
 
 Should I use RT::Mason as the PerlHandler ? (Many wikis talk about it)
 In my setup I have Apache chrooted, so mod_perl loads the installed modules 
 at startup (I specify the list in mystartup.pl)
 As you can see RT is installed in /htdocs/rty directory. Do you have any 
 comment on my Apache configuration ?
 
 Thank you

You should read docs/web_deployment.pod or the online version:
https://github.com/bestpractical/rt/blob/stable/docs/web_deployment.pod

Notice that mod_perl 1.xx (which I think apache 1.3 is using) isn't
supported.

Chris







Re: [rt-users] RT Installation

2012-08-27 Thread Rainer Duffner
Am Mon, 27 Aug 2012 15:39:05 +0100 (BST)
schrieb Mik J mikyde...@yahoo.fr:

 Thank you Christian for the link it really helped,
 
 I looked at that page
 http://wiki-archive.bestpractical.com/view/ManualApacheConfig
 and the one you gave me
 
 And they said that only mod_perl 1.9x causes problems. Actually I use
 version 1.31
 
 The reason why I use Apache 1.3.29 and mod-perl 1.31 is because they
 are provided with OpenBSD (I use version 5.1 which has been release
 in may)


Isn't there an apache22 port for OpenBSD?

OpenBSD refused to import apache2




Re: [rt-users] RT Installation

2012-08-26 Thread Christian Loos
Am 25.08.2012 18:17, schrieb Mik J:
 Hello,
 
 I'm trying to install RT and I'm a bit confused.
 I have read many documentations.
 
 During the install process I did
 # cd rt-4.0.5
 # ./configure --with-db-database=rtrackerdb --with-db-rt-user=rt 
 --with-db-rt-pass='rtpwd' --with-db-dba=mydba --prefix=/var/www/htdocs/rt 
 
 In the documentations that I read they say that I'll have to access the URL 
 http://192.168.1.1/rt
 But if I list the directory /var/www/htdocs/rt there is no webpage
 
 # ls /var/www/htdocs/rtx/
 bin etc local share
 docslibsbinvar
 
 I would like to mention that I change the http.conf, 
 configuredRT_SiteConfig.pm and ran make initialize-database
 I ran the ./configure command in the first step of my installation and I 
 would expect to see in the /var/www/htdocs/rt directory a file such as 
 index.pl or index.html
 
 Does anyone have an idea ?
 For those who doesn't have an idea could you ls the rt directory.
 
 Thank you
 

In your case what you are locking for is in:
/var/www/htdocs/rt/share/html/

Also 4.0.6 is the current version and 4.0.7 will be release in the next
days/weeks. So you should use an more recent version for an new
installation.

Chris


[rt-users] RT Installation

2012-08-25 Thread Mik J
Hello,

I'm trying to install RT and I'm a bit confused.
I have read many documentations.

During the install process I did
# cd rt-4.0.5
# ./configure --with-db-database=rtrackerdb --with-db-rt-user=rt 
--with-db-rt-pass='rtpwd' --with-db-dba=mydba --prefix=/var/www/htdocs/rt 

In the documentations that I read they say that I'll have to access the URL 
http://192.168.1.1/rt
But if I list the directory /var/www/htdocs/rt there is no webpage

# ls /var/www/htdocs/rtx/
bin etc local share
docs    lib    sbin    var

I would like to mention that I change the http.conf, configuredRT_SiteConfig.pm 
and ran make initialize-database
I ran the ./configure command in the first step of my installation and I would 
expect to see in the /var/www/htdocs/rt directory a file such as index.pl or 
index.html

Does anyone have an idea ?
For those who doesn't have an idea could you ls the rt directory.

Thank you


[rt-users] RT Installation: what is more secure?

2011-02-08 Thread rtjoe


i  coped my  direktives for rt  after many many hours  


so  a new problem occurs 


which is more secure for rt  security  

should i create an rt group or should i put the installation in relation to
the group www-data


greetings rtjoe 
-- 
View this message in context: 
http://old.nabble.com/RT-Installation%3A-what-is-more-secure--tp30873384p30873384.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.



Re: [rt-users] RT installation problem, perl modules dependency failed

2010-08-26 Thread Thorvald Hallvardsson
Hi Kevin,

Pefrect,

Thank you for your help. Really appreciated!

Regards,
TH

On 25 August 2010 15:37, Kevin Falcone falc...@bestpractical.com wrote:

 It appears that you're running into two compat issues:
 The bug in Text-vFile-asData has already been reported here:
 https://rt.cpan.org/Public/Bug/Display.html?id=60696

 and the Email::Address problem is that the latest release accidentally
 only works on 5.10 and greater.

 Using the slightly older version of both of these modules should be
 fine, you should be able to grab them from http://search.cpan.org
 easily

 -kevin

 On Wed, Aug 25, 2010 at 02:01:08PM +0100, Thorvald Hallvardsson wrote:
 Hi,
 I have got a problem with 2 perl modules during the installation.
 When I do make testdeps it drops with:
 Can't locate Text/vFile/asData.pm in @INC (@INC contains:
 /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
 /usr/lib/perl5/site_perl/5.8.8
 /usr/lib/perl5/site_perl
 /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
 /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
 /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8
 .) at
 /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.
 BEGIN failed--compilation aborted at
 /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.
 When I'm trying to compile this module manually (downloaded from CPAN)
 it says:
 /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' --
 blib/script/rota_ical.cgi
 make: *** No rule to make target `bin/SystemsSupportRota', needed by
 `blib/script/SystemsSupportRota'. Stop.
 In the source code of blib/script/rota_ical.cgi I can see:
 my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' :
 '[1]
 http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw
 ';
 What means if file doesn't exist read it from the internet. However
 this address is not valid
 as you can see. This is some kind of joke. Does anyone have this file
 and could send it to me
 ?
 The other error I'm getting is:
 Email::Address ...MISSING
 Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?|
 -- HERE
 
  
 ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^
 at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139.
 Install module Email::Address
 Going to read /.cpan/Metadata
 Database was generated on Wed, 25 Aug 2010 09:57:51 GMT
 Email::Address is up to date.
 Any help will be appreciated.
 Thank you.
 Regards,
 TH
 
  References
 
 Visible links
 1.
 http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw

 
  RT Training in Washington DC, USA on Oct 25  26 2010
  Last one this year -- Learn how to get the most out of RT!



 RT Training in Washington DC, USA on Oct 25  26 2010
 Last one this year -- Learn how to get the most out of RT!


RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] RT installation problem, perl modules dependency failed

2010-08-25 Thread Thorvald Hallvardsson
Hi,

I have got a problem with 2 perl modules during the installation.

When I do make testdeps it drops with:
Can't locate Text/vFile/asData.pm in @INC (@INC contains:
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.
BEGIN failed--compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.

When I'm trying to compile this module manually (downloaded from CPAN) it
says:
/usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' --
blib/script/rota_ical.cgi
make: *** No rule to make target `bin/SystemsSupportRota', needed by
`blib/script/SystemsSupportRota'.  Stop.

In the source code of blib/script/rota_ical.cgi I can see:
my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : '
http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw
';

What means if file doesn't exist read it from the internet. However this
address is not valid as you can see. This is some kind of joke. Does anyone
have this file and could send it to me ?

The other error I'm getting is:
Email::Address ...MISSING

Sequence (?|...) not recognized in regex; marked by -- HERE
in m/(?| -- HERE
((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^
at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139.


Install module Email::Address
Going to read /.cpan/Metadata
  Database was generated on Wed, 25 Aug 2010 09:57:51 GMT
Email::Address is up to date.

Any help will be appreciated.

Thank you.

Regards,
TH

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] RT installation problem, perl modules dependency failed

2010-08-25 Thread Kevin Falcone
It appears that you're running into two compat issues:
The bug in Text-vFile-asData has already been reported here:
https://rt.cpan.org/Public/Bug/Display.html?id=60696

and the Email::Address problem is that the latest release accidentally
only works on 5.10 and greater.

Using the slightly older version of both of these modules should be
fine, you should be able to grab them from http://search.cpan.org
easily

-kevin

On Wed, Aug 25, 2010 at 02:01:08PM +0100, Thorvald Hallvardsson wrote:
Hi,
I have got a problem with 2 perl modules during the installation.
When I do make testdeps it drops with:
Can't locate Text/vFile/asData.pm in @INC (@INC contains:
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi 
 /usr/lib/perl5/site_perl/5.8.8
/usr/lib/perl5/site_perl 
 /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.
BEGIN failed--compilation aborted at 
 /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8.
When I'm trying to compile this module manually (downloaded from CPAN) it 
 says:
/usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- 
 blib/script/rota_ical.cgi
make: *** No rule to make target `bin/SystemsSupportRota', needed by
`blib/script/SystemsSupportRota'. Stop.
In the source code of blib/script/rota_ical.cgi I can see:
my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' :

 '[1]http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw';
What means if file doesn't exist read it from the internet. However this 
 address is not valid
as you can see. This is some kind of joke. Does anyone have this file and 
 could send it to me
?
The other error I'm getting is:
Email::Address ...MISSING
Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- 
 HERE

 ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^
at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139.
Install module Email::Address
Going to read /.cpan/Metadata
Database was generated on Wed, 25 Aug 2010 09:57:51 GMT
Email::Address is up to date.
Any help will be appreciated.
Thank you.
Regards,
TH
 
 References
 
Visible links
1. 
 http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw

 
 RT Training in Washington DC, USA on Oct 25  26 2010
 Last one this year -- Learn how to get the most out of RT!



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RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker
To list,

Is there a comprehensive instruction list for installing RT 3.8.x on/via 
RedHat?

We tried solaris and got no joy from our support group, but since we can 
control our own VM, we want to try it that way. Thanks in advance.

Kenn
LBNL
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Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker

Gabriel,

Thanks. I did look at the jwhite3 docs, but that seems to be limited to 
3.6.6/MySQL and we want 3.8.6/Oracle. I'll check out the Centros stuff.


Kenn
LBNL

On 11/3/2009 9:57 AM, Gabriel - IP Guys wrote:

RT is not that hard to install. I've installed it on numerous rpm based
systems, redhat, fedora, centos - all without problem and incident. From
source, and from RPM. Google for RT install centos guide - should get
you what you need.

  

-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
Sent: 03 November 2009 17:37
To: rt Users
Subject: [rt-users] RT installation via RedHat?

To list,

Is there a comprehensive instruction list for installing RT 3.8.x
on/via
RedHat?

We tried solaris and got no joy from our support group, but since we
can
control our own VM, we want to try it that way. Thanks in advance.

Kenn
LBNL
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Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Gabriel - IP Guys
RT is not that hard to install. I've installed it on numerous rpm based
systems, redhat, fedora, centos - all without problem and incident. From
source, and from RPM. Google for RT install centos guide - should get
you what you need.

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
 boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
 Sent: 03 November 2009 17:37
 To: rt Users
 Subject: [rt-users] RT installation via RedHat?
 
 To list,
 
 Is there a comprehensive instruction list for installing RT 3.8.x
 on/via
 RedHat?
 
 We tried solaris and got no joy from our support group, but since we
 can
 control our own VM, we want to try it that way. Thanks in advance.
 
 Kenn
 LBNL
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Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Roderick A. Anderson
Max Hetrick wrote:
 Ken Crocker wrote:
 To list,

 Is there a comprehensive instruction list for installing RT 3.8.x on/via 
 RedHat?

 We tried solaris and got no joy from our support group, but since we can 
 control our own VM, we want to try it that way. Thanks in advance.
 
 This one seems to work pretty well for new installations.
 
 http://www.ptitov.net/2008/07/request-tracker-installation-o.html

I used this to install RT using PostgreSQL as the database on a 
remote/separate system.  Was a smooth process.


\\||/
Rod
-- 
 
 Regards,
 Max
 
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Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker

Max,

Thanks. I'll take a look.

Kenn
LBNL

On 11/3/2009 10:45 AM, Max Hetrick wrote:

Ken Crocker wrote:
  

To list,

Is there a comprehensive instruction list for installing RT 3.8.x on/via 
RedHat?


We tried solaris and got no joy from our support group, but since we can 
control our own VM, we want to try it that way. Thanks in advance.



This one seems to work pretty well for new installations.

http://www.ptitov.net/2008/07/request-tracker-installation-o.html

Regards,
Max

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Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Max Hetrick
Ken Crocker wrote:
 To list,
 
 Is there a comprehensive instruction list for installing RT 3.8.x on/via 
 RedHat?
 
 We tried solaris and got no joy from our support group, but since we can 
 control our own VM, we want to try it that way. Thanks in advance.

This one seems to work pretty well for new installations.

http://www.ptitov.net/2008/07/request-tracker-installation-o.html

Regards,
Max

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Re: [rt-users] RT installation - theoretical installer

2008-12-23 Thread Jesse Vincent
As it happens, RT 3.8 has this web installer built into it.  Just run
./bin/standalone_httpd after downloading and untarring RT

And 'shipwright', a tool we've been working on can do that bundling.


On Mon, Dec 22, 2008 at 10:57:40AM -0800, Joseph Spenner wrote:
 Would it be possible to have a totally canned RT, perhaps with its own perl 
 with all the modules needed, and installed via some sort of web based 
 installer?  Consider the following scenario:   I have a web/domain provider 
 who handles my storage needs, such as godaddy.com.  I have tons of web space, 
 but no control over the perl modules.  However, if everything were installed 
 in my web space such that the canned RT cgi knew where to find its own perl, 
 everything should work.  I can create aliases to point to queues as well, via 
 my web providers' control panel tools.
 
 A similar type of installer exists for a wonderful piece of free forums 
 software called SMF ( http://www.simplemachines.org/ ).  It has a couple 
 initial manual steps:  create a database on some mysql/postgress system, 
 create a database user with admin rights on that database.   That info is 
 then entered that into a field of the web installer along with the location 
 of the database, and hit GO.  It builds everything, lets you configure 
 everything via a web interface, etc.
 
 Perhaps I'm over simplifying the installation, so please feel free to point 
 out the flaws.  The idea just popped into my head as I was taking a walk, 
 spacing off.
 
 
 
 
 
   
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[rt-users] RT installation - theoretical installer

2008-12-22 Thread Joseph Spenner
Would it be possible to have a totally canned RT, perhaps with its own perl 
with all the modules needed, and installed via some sort of web based 
installer?  Consider the following scenario:   I have a web/domain provider who 
handles my storage needs, such as godaddy.com.  I have tons of web space, but 
no control over the perl modules.  However, if everything were installed in my 
web space such that the canned RT cgi knew where to find its own perl, 
everything should work.  I can create aliases to point to queues as well, via 
my web providers' control panel tools.

A similar type of installer exists for a wonderful piece of free forums 
software called SMF ( http://www.simplemachines.org/ ).  It has a couple 
initial manual steps:  create a database on some mysql/postgress system, create 
a database user with admin rights on that database.   That info is then entered 
that into a field of the web installer along with the location of the database, 
and hit GO.  It builds everything, lets you configure everything via a web 
interface, etc.

Perhaps I'm over simplifying the installation, so please feel free to point out 
the flaws.  The idea just popped into my head as I was taking a walk, spacing 
off.





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Re: [rt-users] RT installation - theoretical installer

2008-12-22 Thread Stuart Browne
It would be possible to have your own perl installed into its own structure, 
with all its own localized modules, with its own library path pointing to where 
it was installed.

What would be difficult with a canned install however would be the web server 
configuration required / mod_perl stuff.

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joseph Spenner
Sent: Tuesday, 23 December 2008 05:58
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT installation - theoretical installer

Would it be possible to have a totally canned RT, perhaps with its own perl 
with all the modules needed, and installed via some sort of web based 
installer?  Consider the following scenario:   I have a web/domain provider who 
handles my storage needs, such as godaddy.com.  I have tons of web space, but 
no control over the perl modules.  However, if everything were installed in my 
web space such that the canned RT cgi knew where to find its own perl, 
everything should work.  I can create aliases to point to queues as well, via 
my web providers' control panel tools.

A similar type of installer exists for a wonderful piece of free forums 
software called SMF ( http://www.simplemachines.org/ ).  It has a couple 
initial manual steps:  create a database on some mysql/postgress system, create 
a database user with admin rights on that database.   That info is then entered 
that into a field of the web installer along with the location of the database, 
and hit GO.  It builds everything, lets you configure everything via a web 
interface, etc.

Perhaps I'm over simplifying the installation, so please feel free to point out 
the flaws.  The idea just popped into my head as I was taking a walk, spacing 
off.



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[rt-users] RT installation from source on Ubuntu using nginx fastcgi

2008-11-07 Thread Jim Neundorf
I've been working through the available resources and am unable to get 
this configuration working:

ubuntu 8.10
nginx 0.6.32 from source
rt 3,8,1 from source

I am able to get rt installed according to the docs.  I'm having trouble 
figuring out the init.d script to get fastcgi running and also the site 
config file for nginx with fastcgi.

Can anyone point me to some 'how-to' resources for this configuration?

Any help would be really appreciated.

Thanks.

Jim
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[rt-users] RT installation problem - PLEASE help me

2007-06-06 Thread web master
My system:

CentOS release 4.4 (Final)

Apache/2.2.3 (Unix) mod_ssl/2.2.3 OpenSSL/0.9.7a PHP/5.2.3 mod_perl/2.0.3 
Perl/v5.8.5





apache config:



Alias /rt /opt/rt3/share/html

PerlModule Apache2::compat

PerlModule Apache::DBI

PerlRequire /opt/rt3/bin/webmux.pl

Directory /opt/rt3/share/html

  AllowOverride All

  Options ExecCGI FollowSymLinks

  Order allow,deny

  Allow from all

/Directory



Location /rt

  RewriteEngine On

  RedirectMatch permanent (.*)/$ $1/index.html

  AddDefaultCharset UTF-8

  SetHandler perl-script

  PerlHandler RT::Mason

/Location







When I try to access RT,  the following error is seen in httpd error log:



[Wed Jun  6 20:36:48 2007] [crit]: The 'comp' parameter (undef) to
HTML::Mason::Request::CGI-new() was an 'undef', which is not one of
the allowed types: scalar object



Stack:

  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:127]

  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:63]

  [/opt/rt3.6/bin/webmux.pl:123]

  [-e:0] (/opt/rt3.6/bin/webmux.pl:125)





Please give me a hint on where to look.

Thanks





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