[rt-users] RT Ticket History Search
Greetings List Members, Does anyone know how to search through the ticket history. I'm trying to trace all the tickets that a particular user has worked on and not necessarily closed, possibly handed over to another user, is there a way to do this via the front or back end ? Regards Ronald
Re: [rt-users] RT Ticket History Search
On Wed, Mar 09, 2011 at 08:30:11PM +0200, ronald higgins wrote: Greetings List Members, Does anyone know how to search through the ticket history. I'm trying to trace all the tickets that a particular user has worked on and not necessarily closed, possibly handed over to another user, is there a way to do this via the front or back end ? Regards Ronald You can troll through the transactions table looking for a specific creator with SQL certainly. Cheers, Ken