I was reading in the blog about the shortcuts and the global ones work in our instance , however when I look at search results there is no "highlight" on the "selected ticket" like shown on the search results page on the blog post
https://bestpractical.com/blog/2016/7/keyboard-shortcuts so the keyboard shortcuts aren't working Is this browser specific or is there a setting we need to enable? Susanne Vuksic
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
