Re: [rt-users] Transaction appears to have no content
Hi Alex, Thank you for your answer. I have give all right necessery for requestor but i got same issue. I have not modified the scrip. 2016-12-15 22:06 GMT+01:00 Alex Hall : > My immediate thought is a rights problem. If you go to Admin > Global > > Group Rights, click the Requestors group, and find the rights for the > transactions you're sending, are they enabled? Same for the group(s) to > which the requestor belongs. That is, can the requestor, at some level, > view comments, view ticket, etc? I don't know how rights interact with > email notifications, but it's worth checking. Of course, if you've modified > that script, you may want to revert to the original one just to see if > yours has a bug. > > On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA > wrote: > >> Hello, >> >> I'm using correspondence template and "On Correspond Notify Requestors >> and >> Ccs" scrip for notify requestors when incident is resolved. but requestor >> receive only : >> >> Transaction appears to have no content. >> >> when i send comment all is fine. This issue occurre only when i send >> message to requestor. >> >> some ideas ? >> >> - >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Los Angeles - January 9-11 2017 >> > > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] Transaction appears to have no content
My immediate thought is a rights problem. If you go to Admin > Global > Group Rights, click the Requestors group, and find the rights for the transactions you're sending, are they enabled? Same for the group(s) to which the requestor belongs. That is, can the requestor, at some level, view comments, view ticket, etc? I don't know how rights interact with email notifications, but it's worth checking. Of course, if you've modified that script, you may want to revert to the original one just to see if yours has a bug. On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA wrote: > Hello, > > I'm using correspondence template and "On Correspond Notify Requestors and > Ccs" scrip for notify requestors when incident is resolved. but requestor > receive only : > > Transaction appears to have no content. > > when i send comment all is fine. This issue occurre only when i send > message to requestor. > > some ideas ? > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
[rt-users] Transaction appears to have no content
Hello, I'm using correspondence template and "On Correspond Notify Requestors and Ccs" scrip for notify requestors when incident is resolved. but requestor receive only : Transaction appears to have no content. when i send comment all is fine. This issue occurre only when i send message to requestor. some ideas ? - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017