Re: [rt-users] Use lifecycle to set status and invoke Dates page?

On Mon, Feb 27, 2017 at 9:56 AM, Peter Nikolaidis wrote: > Hi Matt, > > Thanks for the reply. What woudl be the callback/action to take someone to > the Dates page for a ticket? Have you used callbacks before? I ask because, while extremely useful, they also have a

Re: [rt-users] Use lifecycle to set status and invoke Dates page?

Hi Matt, Thanks for the reply. What woudl be the callback/action to take someone to the Dates page for a ticket? Thanks again, Peter On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny wrote: > Hi Peter, > > On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis

Re: [rt-users] Use lifecycle to set status and invoke Dates page?

Hi Peter, On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis wrote: > Hi, > > I'd like to have a lifecycle action called "schedule," which would set the > ticket's status to "scheduled" and take the user to the ticket's Dates page > so they could set a due date. It's this

[rt-users] Use lifecycle to set status and invoke Dates page?

Hi,  I'd like to have a lifecycle action called "schedule," which would set the ticket's status to "scheduled" and take the user to the ticket's Dates page so they could set a due date. It's this possible?  Thanks, Peter -- Peter Nikolaidis, CISSP, GCFE, GCIH, GPPA, GSNA http://ParadigmCC.com