Re: [rt-users] Where to put crontool scripts?

[Alex Hall]

Thanks for the thoughts, everyone. I think we'll keep them under local, in 
their own folder. Good to know upgrading won't touch anything. 

Sent from my iPhone

> On Jan 5, 2017, at 00:54, Alex Vandiver  wrote:
> 
> On Wed, 4 Jan 2017 11:13:38 -0500
> Alex Hall  wrote:
>> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
>> folder, but I don't know what RT upgrades might do to that.
> 
> RT upgrades won't remove any extra files you have lying around.
> - Alex

Re: [rt-users] Where to put crontool scripts?

[Alex Vandiver]

On Wed, 4 Jan 2017 11:13:38 -0500
Alex Hall  wrote:
> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
> folder, but I don't know what RT upgrades might do to that.

RT upgrades won't remove any extra files you have lying around.
 - Alex

Re: [rt-users] Where to put crontool scripts?

[Martin Wheldon]

Hi Alex,

We drop ours in /opt/rt4/local/bin.

Martin

On 2017-01-04 16:13, Alex Hall wrote:

Hi all,
I'm just wondering if there's a conventional place to store scripts
that run crontool jobs? I've got one to notify people of old tickets,
but I'll be making more, now that this one is working. Thanks again
for all the help with that script, by the way.

I'm considering putting them in /opt/rt4/etc, maybe in a
"crontool-scripts" folder, but I don't know what RT upgrades might do
to that. Is it best to just put them somewhere completely separate,
like ~/rt-crontool-scripts, or can I keep them somewhere in the RT
directory tree? Thanks.

--

Alex Hall
Automatic Distributors, IT department
ah...@autodist.com

Re: [rt-users] Where to put crontool scripts?

[Matt Zagrabelny]

On Wed, Jan 4, 2017 at 10:13 AM, Alex Hall  wrote:
> Hi all,
> I'm just wondering if there's a conventional place to store scripts that run
> crontool jobs? I've got one to notify people of old tickets, but I'll be
> making more, now that this one is working. Thanks again for all the help
> with that script, by the way.

We just have the whole script in the crontab:

% sudo crontab -l -u rtcrontool
[...]
15 8-16 * * 1-5 /opt/rt4/bin/rt-crontool --log=warning --search
RT::Search::FromSQL --search-arg ' Queue = "Systems" AND Owner =
"Nobody" AND ( Status = "new" OR Status = "open" ) AND ( Starts IS
NULL OR Starts <= "now" ) ' --condition
RT::Condition::CreatedBusinessHoursAgo --condition-arg 4 --action
RT::Action::MailAdminCcs --transaction-type Create --transaction last
--template "Unowned Ticket"
[...]

-m

[rt-users] Where to put crontool scripts?

[Alex Hall]

Hi all,
I'm just wondering if there's a conventional place to store scripts that
run crontool jobs? I've got one to notify people of old tickets, but I'll
be making more, now that this one is working. Thanks again for all the help
with that script, by the way.

I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
folder, but I don't know what RT upgrades might do to that. Is it best to
just put them somewhere completely separate, like ~/rt-crontool-scripts, or
can I keep them somewhere in the RT directory tree? Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com