[rt-users] rt-crontool escalation

Hi all, I almost have rt-crontool escalation doing what I want, using the following command: rt-crontool --search RT::Search::FromSQL --search-arg 'Status = open or Status = new' --action RT::Action::EscalatePriority --verbose --log info I've used this rather than: --search

Re: [rt-users] rt-crontool escalation

Poor form, I know... but I think I might have found the answer: rt-crontool --search RT::Search::FromSQL --search-arg 'Status = open or Status = new' --action RT::Action::LinearEscalate --action-arg UpdateLastUpdated: 0 --verbose --log info

Re: [rt-users] rt-crontool escalation

Hmm... rt list -f id,priority doesn't show the priority changing (from the CLI) - is there another way I can verify if it's actually working or if not... why not?