Hi Everyone, Thank you for the replies for this. I keep forgetting about the existence of Scrips and Templates for this sort of thing. Creating a scrip and template works great.
Thanks again. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com ------------------------------------------------------------------------ --------- -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Thursday, February 01, 2007 5:02 PM To: Stephen Turner Cc: RT Users Subject: Re: [rt-users] RT 3.6.3: Informing Requestor when Ticket Ownershipchanges We used this simple code - return ( $TicketObj->OwnerObj->Name() ne 'Nobody' ); That does it for us Kenn Crocker LBNL Stephen Turner wrote: > Todd Chapman wrote: >> You can do that with scrips. No custom code needed either. >> >> On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote: >>> Hi Everyone, >>> >>> >>> >>> Anyone know the procedure to set things up such that when the ticket >>> owner is changes, that the requestor is sent an e-mail message so they >>> know who is working their request? I thought of using the "Watcher" >>> permission, but it seems to only work on reply to ticket. >>> >>> >>> Any ideas would be welcome. >>> >>> >>> >>> Nick >>> >>> > > The owner change condition may fire when the owner is set to Nobody (I'm > not sure). You might not want to send the customer a message saying > "Nobody has been assigned to work on your request". If that's the case, > you may need some custom condition code. > > Steve > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com