Re: [rt-users] Action mene history blank

2017-02-25 Thread Chris Willard
Hello Matt, Friday, February 24, 2017, 11:53:22 PM, you wrote: > To answer your question: Nope. Not a bug. A "reply" (from the Actions > menu) is a new message for the ticket history. You can reply to any > transaction (correspondence or comment) in the ticket display and get > that txn's

Re: [rt-users] Action mene history blank

2017-02-24 Thread Matt Zagrabelny
Hi Chris, On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard wrote: > Hello Rt-users, > > When I reply using the action menu the history is empty! Is this a bug > and is there a fix? So we are on the same page: reply = correspondence (this is part of RT, there is a dual