The way to do this is with a scrip. This page will show you how: https://rt-wiki.bestpractical.com/wiki/SetActiveOnCustomerReply
-- View this message in context: http://requesttracker.8502.n7.nabble.com/Automatically-set-status-for-all-email-updates-tp63512p63517.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Paris - April 24-26, 2017
