Re: [rt-users] Automatted parsing of mails entering an RT queue

2017-03-07 Thread Christopher Kunz
Am 02.03.17 um 15:43 schrieb Matt Zagrabelny: > What version are you using CK? > > -m > Hi, we're using 4.2.8. Regards, --ck - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Paris - April 24-26, 2017

Re: [rt-users] Automatted parsing of mails entering an RT queue

2017-03-02 Thread Matt Zagrabelny
What version are you using CK? -m On Thu, Mar 2, 2017 at 2:35 AM, Christopher Kunz wrote: > Hi all, > > we've been using RT for almost 15 years now with great success, but our > growing company needs a little more automation now. As we are a hosting > company /carrier, we

Re: [rt-users] Automatted parsing of mails entering an RT queue

2017-03-02 Thread Torsten Brumm
Check RT-Extension-ExtractCustomFieldValues Von meinem iPhone gesendet > Am 02.03.2017 um 09:35 schrieb Christopher Kunz : > > Hi all, > > we've been using RT for almost 15 years now with great success, but our > growing company needs a little more automation now. As we