Re: [rt-users] Change RT email address
Well, I think what you wanted to do was feasible by creating a RT user with the Team inbox or the mailing list address as the contact address of the user. Next, you add the user as an AdminCc of the wanted queue. By default Rt has global scrips that send email to AdminCc users when an action is done on a queue (create, comment, answer, move, close a ticket). Be sure to use a different address or domain name for RT's administrative adresses (addresses used by the queues, or else) and set the regexp accordingly. I don't if that I said was clear enough, Regards Loic Cadoret IT Technician Keyyo Le 27/05/2015 15:51, ripa...@gmail.com a écrit : I tried adding the following with no luck to the RT_SiteConfig.pm Set($RTAddressRegexp , 'richard\@newemail\.com)$'); Set($SendmailArguments, -oi -t -f rich...@newemail.com mailto:rich...@newemail.com); Obviously I am doing something wrong. Perhaps I did not explain the issue well: Just for explaining: rich...@oldemail.com mailto:rich...@oldemail.com is a Team inbox. rich...@newemail.com mailto:rich...@newemail.com is a Distribution list. Originally we wanted to use the Team Inbox address, anything created via email, the Inbox will receive a copy. We noticed that the emails are not getting send to our Inbox. When trying to add the Inbox as AdminCC in Watchers, we received the mail loop error. So we need to change the RT Internal address to rich...@newemail.com mailto:rich...@newemail.com so we can use rich...@oldemail.com mailto:rich...@oldemail.com as AdminCC. The RT Internal email address is configured with rich...@oldemail.com mailto:rich...@oldemail.com. I cannot use the rich...@oldemail.com mailto:rich...@oldemail.com anymore. I need to change it to rich...@newemail.com mailto:rich...@newemail.com. I have verified that all references to rich...@oldemail.com mailto:rich...@oldemail.com has been updated etc, but i still receive an error of a mail loop (when testing rich...@oldemail.com mailto:rich...@oldemail.com) as AdminCC. Thanks in advanced. Richard On Tue, May 26, 2015 at 7:01 PM, ripa...@gmail.com mailto:ripa...@gmail.com wrote: Hi everyone: sorry for the late reply. The email I need to change is the email rt works with. For example I want to use rich...@test.com mailto:rich...@test.com as Admin cc, it states it will create a mail loop. There is no other user, with that email. I have tried changing the RT_SiteConfig.pm, searching the database, etc. No luck Thanks in advanced. On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Well by reading again the thread, I realize that i've misunderstood your answer, my appologies for that, english is not my native language, there is no confusion, thanks for the advice, it is helpfull. Regards, Loic Cadoret IT Technician Keyyo Le 18/05/2015 17:09, Jaime Kikpole a écrit : On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference (RT_Config.pm). Sorry about any confusion I may have caused. -- Richard Pacheco -- Richard Pacheco
Re: [rt-users] Change RT email address
I tried adding the following with no luck to the RT_SiteConfig.pm Set($RTAddressRegexp , 'richard\@newemail\.com)$'); Set($SendmailArguments, -oi -t -f rich...@newemail.com); Obviously I am doing something wrong. Perhaps I did not explain the issue well: Just for explaining: rich...@oldemail.com is a Team inbox. rich...@newemail.com is a Distribution list. Originally we wanted to use the Team Inbox address, anything created via email, the Inbox will receive a copy. We noticed that the emails are not getting send to our Inbox. When trying to add the Inbox as AdminCC in Watchers, we received the mail loop error. So we need to change the RT Internal address to rich...@newemail.com so we can use rich...@oldemail.com as AdminCC. The RT Internal email address is configured with rich...@oldemail.com. I cannot use the rich...@oldemail.com anymore. I need to change it to rich...@newemail.com. I have verified that all references to rich...@oldemail.com has been updated etc, but i still receive an error of a mail loop (when testing rich...@oldemail.com) as AdminCC. Thanks in advanced. Richard On Tue, May 26, 2015 at 7:01 PM, ripa...@gmail.com wrote: Hi everyone: sorry for the late reply. The email I need to change is the email rt works with. For example I want to use rich...@test.com as Admin cc, it states it will create a mail loop. There is no other user, with that email. I have tried changing the RT_SiteConfig.pm, searching the database, etc. No luck Thanks in advanced. On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret lcado...@keyyo.com wrote: Well by reading again the thread, I realize that i've misunderstood your answer, my appologies for that, english is not my native language, there is no confusion, thanks for the advice, it is helpfull. Regards, Loic Cadoret IT Technician Keyyo Le 18/05/2015 17:09, Jaime Kikpole a écrit : On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference (RT_Config.pm). Sorry about any confusion I may have caused. -- Richard Pacheco -- Richard Pacheco
Re: [rt-users] Change RT email address
Well by reading again the thread, I realize that i've misunderstood your answer, my appologies for that, english is not my native language, there is no confusion, thanks for the advice, it is helpfull. Regards, Loic Cadoret IT Technician Keyyo Le 18/05/2015 17:09, Jaime Kikpole a écrit : On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference (RT_Config.pm). Sorry about any confusion I may have caused.
Re: [rt-users] Change RT email address
On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference (RT_Config.pm). Sorry about any confusion I may have caused. -- Jaime Kikpole Network Administrator Cairo-Durham Central School District Technical Support: h...@cairodurham.org go.cairodurham.org/techtips -- This electronic message and any attachment(s) may contain confidential or legally privileged information protected by law from further disclosure and is intended only for the individual or entity identified above as the addressee. If you are not the addressee (or the employee or agency responsible to deliver it to the addressee), or if this message has been addressed to you in error, you are hereby notified that you may not copy, forward, disclose or use any part of this message or any attachment(s). Please notify the sender immediately by return email or telephone and permanently delete this message and attachment(s) from your system.
Re: [rt-users] Change RT email address
Hi Richard, What email adress would you like to change ? Is it the one used by a queue when commenting or responding to a ticket or the one used by RT system ? For the first part of my answer, check out in the queue configuration directly in the WebUI, for the second part, check out the RT_SiteConfig.pm file and the Set($SendmailArguments and the Set($FriendlyToLineFormat, lines. Hope it helps, Regards Loic Cadoret IT Technician Keyyo Le 14/05/2015 18:39, ripa...@gmail.com a écrit : Good day to all: I am in the need to change the email address which RT works with. The email which receives and send the email. Can some one provide information on how to do so? RT 4.0.7 on Debian. -- Richard Pacheco
Re: [rt-users] Change RT email address
There is a regular expression in RT_Config.pm. Look for it, read the directions, and then make any needed adjustments in RT_SiteConfig.pm (not RT_Config.pm.) Make sure that it matches the new email address and the old one. It's important that it handle both, so that you can account for both existing and new tickets. Also, make sure that the old address forwards messages to the new one. Otherwise, when end users reply to an old ticket via email, it won't get processed properly. I've done this twice since I started using RT back in 2001. RT can definitely handle it if you have a decent email server that can handle forwarding, etc. Jaime -- This electronic message and any attachment(s) may contain confidential or legally privileged information protected by law from further disclosure and is intended only for the individual or entity identified above as the addressee. If you are not the addressee (or the employee or agency responsible to deliver it to the addressee), or if this message has been addressed to you in error, you are hereby notified that you may not copy, forward, disclose or use any part of this message or any attachment(s). Please notify the sender immediately by return email or telephone and permanently delete this message and attachment(s) from your system.
Re: [rt-users] Change RT email address
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) Loic Cadoret IT Technician Keyyo Le 18/05/2015 13:04, Jaime Kikpole a écrit : There is a regular expression in RT_Config.pm. Look for it, read the directions, and then make any needed adjustments in RT_SiteConfig.pm (not RT_Config.pm.) Make sure that it matches the new email address and the old one. It's important that it handle both, so that you can account for both existing and new tickets. Also, make sure that the old address forwards messages to the new one. Otherwise, when end users reply to an old ticket via email, it won't get processed properly. I've done this twice since I started using RT back in 2001. RT can definitely handle it if you have a decent email server that can handle forwarding, etc. Jaime
