Re: [rt-users] Change status to open when user respond to a ticket.

2016-10-05 Thread Felix Defrance
| Geschäftsführer: Dr.-Ing. Rocco Deutschmann, >> Dr.-Ing. Peter Strähle >> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 >> >> >> >> *Von:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im >> Auftrag von *Piet Honk

Re: [rt-users] Change status to open when user respond to a ticket.

2016-09-26 Thread Felix Defrance
Court | Registergericht: Amtsgericht Dresden, HRB 23 086 > > > > *Von:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Piet Honkoop > *Gesendet:* Montag, 26. September 2016 15:32 > *An:* Felix Defrance <fe...@d2france.fr>; rt-users@lists.

Re: [rt-users] Change status to open when user respond to a ticket.

2016-09-26 Thread Sinapius, Vinzenz
t;; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Change status to open when user respond to a ticket. Hi, I'm curious how to solve this one too :) even a bit more specific: if the requestor mails, reset status (so not 'anybody') Best regards, Piet On 26-9-2016 14:46, Felix Defrance wrote: Hi, I ne

Re: [rt-users] Change status to open when user respond to a ticket.

2016-09-26 Thread Piet Honkoop
Hi, I'm curious how to solve this one too :) even a bit more specific: if the requestor mails, reset status (so not 'anybody') Best regards, Piet On 26-9-2016 14:46, Felix Defrance wrote: Hi, I need to change ticket status to open when anybody respond to a ticket by email or web UI