Hi Alex, On Thu, Oct 13, 2016 at 3:43 PM, Alex Hall <ah...@autodist.com> wrote: > Hello list, > I've made a change to ShowEmailRecord.html. I copied it to > <rt>/local/html/Ticket, modified it, cleared the mason cache, and restarted > both FCGI and Nginx. But I can't see my change on the website. Of course, > this presumes I've correctly followed the chain of includes from the > ShowTransaction template back to this html file. Did I miss a step?
Note: I've never used the /local/html Mason override. >From what I understand, I don't think you missed a step. I'm on > Debian, so cleared /opt/rt4/var/mason_data/cache/obj/*. Is there a different > cache on Debian, even though I'm now running from source and not the > pre-built packages? Since you installed from source, there isn't a different location. Only if you were using a packaged version of RT would the path be dependent on the package. However, if you cleared the mason cache at that location, then it is wrong. You want: sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017