Re: [rt-users] Changing default format of ticket list in queue?

2017-01-31 Thread Marcos Orallo via rt-users
--- Begin Message --- Hi Alex, I didn't check it in depth, but you may be interested in customizing this Element using the "local" folder. https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue Also, for the links in the QueueList portlet in the dashboards, there

Re: [rt-users] Changing default format of ticket list in queue?

2017-01-30 Thread Alex Hall
Sorry I wasn't clear. I'm talking about the results when you view all tickets for a certain queue. For instance, open a ticket in the Customer Service queue, and somewhere on that page is the queue name as a link. Clicking that link takes you to a page listing all active tickets in that queue.

Re: [rt-users] Changing default format of ticket list in queue?

2017-01-30 Thread Matt Zagrabelny
Hi Alex, On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote: > Hi all, > Where would I go to change the default format for the list of tickets shown > when you click a queue name? I presume you are talking about the Queue List? Can this be done on a queue-by-queue basis, or