Re: [rt-users] Changing logo, and viewing *all* tickets?

2016-09-15 Thread Matt Zagrabelny
On Thu, Sep 15, 2016 at 11:32 AM, Shawn M Moore wrote: > Hey Matt, Alex, et al, > >> On Sep 15, 2016, at 12:22, Matt Zagrabelny wrote: >> I suppose there could be one additional meta status: __Initial__ >> >> BP, if you are reading, what do you think?

Re: [rt-users] Changing logo, and viewing *all* tickets?

2016-09-15 Thread Shawn M Moore
Hey Matt, Alex, et al, > On Sep 15, 2016, at 12:22, Matt Zagrabelny wrote: > I suppose there could be one additional meta status: __Initial__ > > BP, if you are reading, what do you think? If we were to add __Initial__, then __Active__ would have to change to not include

Re: [rt-users] Changing logo, and viewing *all* tickets?

2016-09-15 Thread Sinapius, Vinzenz
Hi Alex, 1. Take a look at http://your-rt.org/Admin/Tools/Theme.html 2. I think you have to build him a dashboard with a custom search which shows all open tickets for all queues. Take a look at /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1 Cheers, Vinzenz

Re: [rt-users] Changing logo, and viewing *all* tickets?

2016-09-15 Thread Matt Zagrabelny
On Thu, Sep 15, 2016 at 7:35 AM, Alex Hall wrote: > Hello all, > A couple questions from my boss that I don't know how to answer: can I > change the logo and link that appears at the top of all RT pages? He wants > it to be our logo and the link to go to our homepage. Yep.