Re: [rt-users] Changing logo, and viewing *all* tickets?

[Matt Zagrabelny]

On Thu, Sep 15, 2016 at 11:32 AM, Shawn M Moore  wrote:
> Hey Matt, Alex, et al,
>
>> On Sep 15, 2016, at 12:22, Matt Zagrabelny  wrote:
>> I suppose there could be one additional meta status: __Initial__
>>
>> BP, if you are reading, what do you think?
>
> If we were to add __Initial__, then __Active__ would have to change to not 
> include the initial statuses, otherwise it'd be very confusing that the names 
> don't line up.

I think __Initial__ could just be single status subset of __Active__.
No need to exclude it from __Active__. I love having opinions of
theoretical rabbit trails!

>> I don't have a use-case for it, though, but perhaps there exists a need. 
>> Anyhow, this is a theoretical point and mostly a rabbit trail.
>
> Indeed. Probably not worth it.

Agreed! :)

-m
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Re: [rt-users] Changing logo, and viewing *all* tickets?

[Shawn M Moore]

Hey Matt, Alex, et al,

> On Sep 15, 2016, at 12:22, Matt Zagrabelny  wrote:
> I suppose there could be one additional meta status: __Initial__
> 
> BP, if you are reading, what do you think?

If we were to add __Initial__, then __Active__ would have to change to not 
include the initial statuses, otherwise it'd be very confusing that the names 
don't line up.

> I don't have a use-case for it, though, but perhaps there exists a need. 
> Anyhow, this is a theoretical point and mostly a rabbit trail.

Indeed. Probably not worth it.

> Cheers!
> 
> -m

Best,
Shawn


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Re: [rt-users] Changing logo, and viewing *all* tickets?

[Sinapius, Vinzenz]

Hi Alex,


1.   Take a look at http://your-rt.org/Admin/Tools/Theme.html

2.   I think you have to build him a dashboard with a custom search which 
shows all open tickets for all queues. Take a look at 
/Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1

Cheers,
Vinzenz

Vinzenz Sinapius
Information Technology | Informationstechnik

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Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Alex Hall
Gesendet: Donnerstag, 15. September 2016 14:36
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Changing logo, and viewing *all* tickets?

Hello all,
A couple questions from my boss that I don't know how to answer: can I change 
the logo and link that appears at the top of all RT pages? He wants it to be 
our logo and the link to go to our homepage.

The other question is about viewing tickets. As the head of the company, he 
wants, quite understandably, to have a way of viewing all open tickets 
regardless of queue. I've given the admins group all the permissions I could 
find, and added him to that, so he should have whatever rights are needed to do 
this. Yet, neither of us can find a way to bring up such a view. Tickets in 
which he is involved, sure, but not *every* active ticket in RT. Is there an 
easy way, or will have I have to make a special group that is admin CC on all 
tickets? I'd rather not, since that would give him a ton of unwanted emails.

Thanks for any information on either one. Of the two, viewing all tickets is 
much more important.

Sent from my iPhone
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Re: [rt-users] Changing logo, and viewing *all* tickets?

[Matt Zagrabelny]

On Thu, Sep 15, 2016 at 7:35 AM, Alex Hall  wrote:
> Hello all,
> A couple questions from my boss that I don't know how to answer: can I
> change the logo and link that appears at the top of all RT pages? He wants
> it to be our logo and the link to go to our homepage.

Yep.

See $LogoURL and $LogoLinkURL

https://docs.bestpractical.com/rt/4.4.1/RT_Config.html


> The other question is about viewing tickets. As the head of the company, he
> wants, quite understandably, to have a way of viewing all open tickets
> regardless of queue. I've given the admins group all the permissions I could
> find, and added him to that, so he should have whatever rights are needed to
> do this. Yet, neither of us can find a way to bring up such a view. Tickets
> in which he is involved, sure, but not *every* active ticket in RT. Is there
> an easy way, or will have I have to make a special group that is admin CC on
> all tickets? I'd rather not, since that would give him a ton of unwanted
> emails.

This can be just a saved search. It is quite easy:

Status = '__Active__'

Using the meta status __Active__ will be a bit more robust than just
"open". Though if that is what you really want, then go ahead with
'open'.

He can load the saved search in his home page, or any dashboard, for
that matter.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017