Re: [rt-users] Display custom fields in a ticket

2016-03-30 Thread Jeffrey Pilant
Joop wrote: > Anything that isn't in RT_SiteConfig.pm has a default that should give > you a working RT. > You didn't change anything in RT_Config.pm? > > I'm at the end of my wits. Can't think of anything that would cause this > without having access to the systems. RT_Config.pm is untouched.

Re: [rt-users] Display custom fields in a ticket

2016-03-30 Thread Joop
On 29-3-2016 22:49, Jeffrey Pilant wrote: > > Joop wrote: > > > In 4.2 BP introduced the concept of CustomFieldGrouping where you can > > add CFs to other metadata blocks like Dates or People thats why > > ShowSummary is different. > > Could it be that the configuration variable todo wiht

Re: [rt-users] Display custom fields in a ticket

2016-03-29 Thread Joop
On 29-3-2016 2:09, Jeffrey Pilant wrote: > > Joop wrote: > > > Jeffrey Pilant wrote: > > > >/Could this be a customization of the old system? If so, what files > would exist / > > /> > to hold the customization? [I know there is an overload > mechanism, and maybe some / > > /> > config stuff,

Re: [rt-users] Display custom fields in a ticket

2016-03-28 Thread Joop
On 28-3-2016 20:14, Jeffrey Pilant wrote: > Joop wrote: >> I just logged into our RT instance to make sure I use the correct terms. >> Goto the top menu: Admin/CustomFields/Select >> Make sure you have ticket CFs displayed (Only show custom fields for Field) >> Select one that is visible in the

Re: [rt-users] Display custom fields in a ticket

2016-03-25 Thread Joop
On 22-3-2016 23:05, Jeffrey Pilant wrote: > > Joop wrote: > > >On 22-3-2016 18:56, Jeffrey Pilant wrote: > > >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a > > >> while ago. > > >> > > >> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. > > >> > > >>

Re: [rt-users] Display custom fields in a ticket

2016-03-23 Thread Joop
On 22-3-2016 23:05, Jeffrey Pilant wrote: > > > > I have a local VM with the old install in working condition, so I have > all the files and data. > > Not sure where to look. > > Could you post screenshots of the working display vs the non working one and post them to some pics sharing site and

Re: [rt-users] Display custom fields in a ticket

2016-03-22 Thread Joop
On 22-3-2016 18:56, Jeffrey Pilant wrote: > > I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a > while ago. > > I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. > > Today, months later, I was informed the tickets are not displaying the > custom fields that