Re: [rt-users] Escaping '<' and '>' in comments/replies and canned responses.

2016-06-10 Thread Todd Wade
On 6/7/16 3:05 PM, Barton Chittenden wrote: Any further thoughts on this? I'm trying to create canned responses that involve changes to XML configuration files, and all of the tags end up empty. What version are you on? I just pasted some xml in to the ticket content field, created the

Re: [rt-users] Escaping '<' and '>' in comments/replies and canned responses.

2016-06-07 Thread Barton Chittenden
On Fri, Apr 22, 2016 at 1:27 PM, Barton Chittenden < bar...@bywatersolutions.com> wrote: > In a further twist, html entities display correctly on the "Article > Display" page, but when the canned response is actually *used*, I see > html entities in the reply editor... but if I include text like

Re: [rt-users] Escaping '<' and '>' in comments/replies and canned responses.

2016-04-22 Thread Barton Chittenden
In a further twist, html entities display correctly on the "Article Display" page, but when the canned response is actually *used*, I see html entities in the reply editor... but if I include text like , 'foo' is removed in the reply editor... I have no way of including something that looks like