Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Ben Pintilie
Matt / Kyle, Thanks for your fast replies. This has fixed the issue and all is working well. I have just checked my notes going back about 10 years and this is the first time I must have ever used a hyphen in a status! I knew it was something I did, I would never have found it. Thanks for

Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Matt Zagrabelny
On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle wrote: > In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't > remember why (perhaps this is the reason), but I have it in quotation marks > as a key in our transitions array: > > transitions => { >

Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Dippery, Kyle
In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't remember why (perhaps this is the reason), but I have it in quotation marks as a key in our transitions array: transitions => { ... "in-use" => [qw(allocated recycled stolen lost deleted