Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

[Ben Pintilie]

Matt / Kyle,

Thanks for your fast replies.  This has fixed the issue and all is working
well.

I have just checked my notes going back about 10 years and this is the
first time I must have ever used a hyphen in a status!  I knew it was
something I did, I would never have found it.  Thanks for your help! :-)


Thanks
Ben

--
Ben Pintilie
Blackpool Sixth Form College
w: http://www.blackpoolsixth.ac.uk
e: ben.pinti...@blackpoolsixth.ac.uk

On 14 February 2017 at 14:34, Matt Zagrabelny  wrote:

> On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle 
> wrote:
> > In my own custom lifecycle, I have one hyphenated status ("in-use").  I
> don't remember why (perhaps this is the reason), but I have it in quotation
> marks as a key in our transitions array:
> >
> >  transitions => {
> >...
> >"in-use"  => [qw(allocated recycled stolen lost deleted
> surplussed destroyed-for-parts scattered-across-the-desert)],
> > }
> >
> > Your hyphenated ones aren't quoted in your array.  Perhaps that's the
> sticking point?  Perl might be trying to do math with the "-" before
> assigning to it.
>
> Guaranteed. You need to quote hash keys that contain hyphens.
>
> -m
>

-- 


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Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

[Matt Zagrabelny]

On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle  wrote:
> In my own custom lifecycle, I have one hyphenated status ("in-use").  I don't 
> remember why (perhaps this is the reason), but I have it in quotation marks 
> as a key in our transitions array:
>
>  transitions => {
>...
>"in-use"  => [qw(allocated recycled stolen lost deleted surplussed 
> destroyed-for-parts scattered-across-the-desert)],
> }
>
> Your hyphenated ones aren't quoted in your array.  Perhaps that's the 
> sticking point?  Perl might be trying to do math with the "-" before 
> assigning to it.

Guaranteed. You need to quote hash keys that contain hyphens.

-m

Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

[Dippery, Kyle]

In my own custom lifecycle, I have one hyphenated status ("in-use").  I don't 
remember why (perhaps this is the reason), but I have it in quotation marks as 
a key in our transitions array:

 transitions => {
   ...
   "in-use"  => [qw(allocated recycled stolen lost deleted surplussed 
destroyed-for-parts scattered-across-the-desert)],
}

Your hyphenated ones aren't quoted in your array.  Perhaps that's the sticking 
point?  Perl might be trying to do math with the "-" before assigning to it.

--
Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346


From: rt-users  on behalf of Ben 
Pintilie 
Sent: Tuesday, February 14, 2017 8:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Fwd: Using getting stuck when choosing new Custom   
Lifecycle

Hi All,

Im having a strange issue, I know I have missed a step, but cant see where.  I 
have added in three new statuses, (aw-int aw-ext aw-qa) each new status meaning 
"awaiting-xxx"  I have carried out the update to RT_SiteConfig.pm as usual.  I 
have restarted RT and I can see the new statuses.  If any user or admin selects 
a status, it saves and reports correctly.  The issue is that we can not then 
change the status from any of the new statuses to an original status.  i.e. 
from aw-ext TO stalled.

The new statuses have been added like this:


Set(%Lifecycles,
 default => {
initial   => [ 'new' ],
active  => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled' ],


<- AND HERE ->



 # from   => [ to list ],
new  => [qw(open aw-ext aw-int aw-qa stalled resolved rejected 
deleted)],
open => [qw(new aw-ext aw-int aw-qa stalled resolved rejected 
deleted)],
stalled  => [qw(new open aw-ext aw-int aw-qa rejected resolved 
deleted)],
resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected 
deleted)],
rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved 
deleted)],
deleted  => [qw(new open aw-ext aw-int aw-qa stalled rejected 
resolved)],
aw-ext   => [qw(new open aw-int aw-qa stalled rejected resolved)],
aw-int   => [qw(new open aw-ext aw-qa stalled rejected resolved)],
aw-qa=> [qw(new open aw-ext aw-int stalled rejected resolved)],



<-AND HERE->



 actions => [
'new -> open'  => { label => 'Open It',  update => 'Respond' },
'new -> resolved'  => { label => 'Resolve',  update => 'Comment' },
'new -> rejected'  => { label => 'Reject',   update => 'Respond' },
'new -> deleted'   => { label => 'Delete'},

'open -> stalled'  => { label => 'Stall',update => 'Comment' },
'open -> resolved' => { label => 'Resolve',  update => 'Comment' },
'open -> rejected' => { label => 'Reject',   update => 'Respond' },
'open -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
'open -> aw-int'   => { label => 'AW-int',   update => 'Comment' },
'open -> aw-qa'=> { label => 'AW-qa',update => 'Comment' },

'aw-ext -> stalled'  => { label => 'Stall',update => 'Comment' 
},
'aw-ext -> resolved' => { label => 'Resolve',  update => 'Comment' 
},
'aw-ext -> rejected' => { label => 'Reject',   update => 'Respond' 
},
'aw-ext -> aw-int'   => { label => 'AW-int',   update => 'Comment' 
},
'aw-ext -> aw-qa'=> { label => 'AW-qa',update => 'Comment' 
},

'aw-int -> stalled'  => { label => 'Stall',update => 'Comment' 
},
'aw-int -> resolved' => { label => 'Resolve',  update => 'Comment' 
},
'aw-int -> rejected' => { label => 'Reject',   update => 'Respond' 
},
'aw-int -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
'aw-int -> aw-qa'=> { label => 'AW-qa',update => 'Comment' 
},

'aw-qa -> stalled'  => { label => 'Stall',update => 'Comment' },
'aw-qa -> resolved' => { label => 'Resolve',  update => 'Comment' },
'aw-qa -> rejected' => { label => 'Reject',   update => 'Respond' },
'aw-qa -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
'aw-qa -> aw-int'   => { label => 'AW-int',   update => 'Comment' },

'stalled -> open'  => { label => 'Open It'   },
'resolved -> open' => { label => 'Re-open',  update => 'Comment' },
'rejected -> open' => { label => 'Re-open',  update => 'Comment' },
'deleted -> open'  => { label => 'Undelete'  },



I have *NOT* Changed the approvals lifecycle

Can anyone point me to what I have missed, I know its human error, I just cant 
see where!

Thanks
Ben


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