Re: [rt-users] Importing ticketing data into the RT SQL database

2016-04-27 Thread Emmanuel Lacour
Le 27/04/2016 18:30, Dave Florek a écrit : > Hi, > > I'm about to import a large amount of ticketing data into the RT SQL > database. I spotted three sections in the SQL db > (objectcustomfieldvalues, attachments, tickets) to import the data to. > Since I'm unfamiliar with the db backend, can I

Re: [rt-users] Importing ticketing data into the RT SQL database

2016-04-27 Thread Parish, Brent
ct: Re: [rt-users] Importing ticketing data into the RT SQL database Hi Brent, Thanks for the heads up. Does Best Practical keep any updated documentation on the RT CLI syntax somewhere as the RT versions change? I have the Essentials book and the Wikia has some useful information, but I'

Re: [rt-users] Importing ticketing data into the RT SQL database

2016-04-27 Thread Parish, Brent
Hi Dave I would strongly recommend against importing ticket data directly into the RT database, I sincerely doubt you will end up with anything usable! There are a myriad of internal references (very normalized table structure, as I’m sure you saw). There may be better ways to do it, but when