Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
Never mind the SQL logging question, I got it. Something really weird: in the ticket insertion, I see no owner value at all. Here it is: INSERT INTO Tickets (Resolved, Priority, Starts, Creator, InitialPriority, SLA, Created, LastUpdatedBy, Type, Queue, LastUpdated, Started, Due, Subject,

Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall wrote: > On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > > Thanks, I didn't know that would happen. I did that to suppress the > email notification; we want users notified if their tickets change owners, > but only if

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > Thanks, I didn't know that would happen. I did that to suppress the email > notification; we want users notified if their tickets change owners, but only > if that change is NOT from "nobody" to themselves. > > I just updated the

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
Thanks, I didn't know that would happen. I did that to suppress the email notification; we want users notified if their tickets change owners, but only if that change is NOT from "nobody" to themselves. I just updated the script to record the transaction. It worked, because I got the email I

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
Hi Alex, You do not record your transaction in your scrip. That means that the system does not know that a change has been made and to invalidate the caches. You will either need to record it or live with the result. Regards, Ken On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote: > >>

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
I just wondered if anyone had any more thoughts on this problem. We just set up email dashboards, and they're doing the same thing search results do; owners are often set to 'nobody', but if you go into the ticket, the real owner is shown. Since dashboards and searches use the same display, or

Re: [rt-users] Owner not showing in search results?

2016-11-18 Thread Alex Hall
We always leave it at the default. I did a search for "queue:technology", and here's the format it uses: '__id__/TITLE:#', '__Subject__/TITLE:Subject', Status, QueueName, Owner, Priority, '__NEWLINE__', '__NBSP__', '__Requestors__', '__CreatedRelative__',

Re: [rt-users] Owner not showing in search results?

2016-11-18 Thread Sinapius, Vinzenz
Hi Alex, What is the Format-String of your search? (It’s under the advanced tab, when you edit the search) The scrip looks fine. Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167