Hello Mathew,
More elegant way to deal with this is to use AJAX in Modify.html. It
should change Owner selectbox when different Queue selected.
There is similar situation with squelching recipients in RT. Depending
on type of update (reply/comment) list of recipients is different. RT
3.8 does
On Fri, Mar 04, 2011 at 04:43:46PM -0500, Mathew Snyder wrote:
Right now our configuration limits who can own tickets in each queue.
It used to be a flatter configuration in which anyone could own a
ticket in any queue. This was cumbersome for more than one reason. It
meant every user was
Matthew,
Depending on how each ticket is normally assigned per Queue, you could do
something like this:
For each Queue involved;
1) Create a CF that is a Work-Type or Work-Category. Each Type/Category
is the kind of work that one person *usually* works on.
2) Create a scrip for that Queue that
