> On Dec 30, 2016, at 12:35, Alex Hall <ah...@autodist.com> wrote:
>
> Hi all,
Hi Alex,
> I'm trying to get CF values to conditionally appear in tickets, but when I
> do, the template breaks and no emails get sent to anyone. I've seen a few
> ways of doing this in the Wiki, each a bit different and many for different
> RT versions. Here's my attempt. What did I do wrong?
>
> {
> if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) {
Your syntax is a little off. Instead of:
$Ticket->CustomFieldValues["Order Number"]
I think you want:
$Ticket->FirstCustomFieldValue("Order Number")
> "<p>Testing printing the order number: " . $orderNumber . "</p>"
> }
> }
>
> Thank you for any information.
Best,
Shawn
