Re: [rt-users] Rt-crontool configure to set/move queue of ticket

[a . smith]

Ok, so I've cobbled together a custom actions module like this:

use strict;
use warnings;
use RT::Queue;
use base qw(RT::Action);

package RT::Action::Test;

my $self;

sub Prepare {
  my $self = shift;


  return 1;
}

sub Commit {
  my $self = shift;

  my ($status, $msg) = $self-TicketObj-SetQueue(Support2nd);
  if ( not $status ) {
RT::Logger-error(Could not reassign queue: $msg);
}

  return 1;
}

1;


To get to where I want it to be I now need to work out where the 
--action-arg is being passed or how to read that from within the 
module, is it the second arguement of $self?
Also what is the easiest way to notify all AdminCCs from within the 
module?


thanks! Andy.

Re: [rt-users] Rt-crontool configure to set/move queue of ticket

[a . smith]

Ok, I've robbed the code:

my $argument = $self-Argument;
unless ( $argument ) {
$RT::Logger-error(Argument is mandatory for Test action);
return 0;
}


So now I can read in --action-arg.

For the email on queue change I tried creating a Scrip to do this via 
the GUI, this works fine if I change the queue via the GUI but when 
rt-crontool does it I don't get the notification :(. TBH I'd rather do 
this directly in my custom perl module so any help would be gratefully 
recieved on an easy way to achieve this, I want to notify AdminCCs,


thanks, Andy.