Re: [rt-users] Searching By Ticket Number and Merged Tickets

2010-03-11 Thread Jerrad Pierce
Are these bugs?  Any assistance you can provide would be extremely appreciated! You appear to have some misconfiguration or inadequate ACLs. Both actions result in the desired behavior on our local 3.8.6 -- Cambridge Energy Alliance: Save money. Save the planet.

Re: [rt-users] Searching By Ticket Number and Merged Tickets

2010-03-11 Thread Jerrad Pierce
On Thu, Mar 11, 2010 at 17:01, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: Are these bugs?  Any assistance you can provide would be extremely appreciated! You appear to have some misconfiguration or inadequate ACLs. Both actions result in the desired behavior on our local 3.8.6

Re: [rt-users] Searching By Ticket Number and Merged Tickets

2010-03-11 Thread Sara Kinner
Hi Jerrad: Thank you for your response. Any suggestions on what we can check? We didn't change any search configurations when we upgraded. Sara On Thu, Mar 11, 2010 at 3:02 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Thu, Mar 11, 2010 at 17:01, Jerrad Pierce

Re: [rt-users] Searching By Ticket Number and Merged Tickets

2010-03-11 Thread Jerrad Pierce
Thank you for your response.  Any suggestions on what we can check?  We didn't change any search configurations when we upgraded. Make sure you applied all of the database upgrades and recheck your ACLs with RightsMatrix? -- Cambridge Energy Alliance: Save money. Save the planet.