Re: [rt-users] Show recipient on ticket update - not working

2015-03-09 Thread Guadagnino Cristiano
guadagnino.cristi...@creval.itmailto:guadagnino.cristi...@creval.it Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Show recipient on ticket update - not working Hi Cris, Check if you have Scrip for On correspondence notify Requestor and CC

Re: [rt-users] Show recipient on ticket update - not working

2015-03-07 Thread Marcos Orallo
Hi Cris, Check if you have Scrip for On correspondence notify Requestor and CC enabled, in Normal stage (you can check this in Applies to section when editing the scrip). If you have it in Batch, you won't be able to see and edit the predicted recipients when replying or commenting. Cheers. El