Re: [rt-users] Tickets time affected on service contrats

2017-02-09 Thread Matt Zagrabelny
On Thu, Feb 9, 2017 at 7:35 AM, Frank Soyer wrote: > I tried, thanks for the suggestion Matt. But if I need to dig in code to > have a sum of times, I think I'll rather try to develop a module to manage > contracts ^^ > Unfortunatly, no time to learn RT dev for the moment, and

Re: [rt-users] Tickets time affected on service contrats

2017-02-08 Thread Matt Zagrabelny
Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer wrote: > Hi all, > I wonder if an extension or some solution exists for managing service > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it