Re: [rt-users] Upgrade 3.6 to 3.8.
--- El Sáb 22/1/11, Patrick Hess ph...@cataphora.com escribió: De: Patrick Hess ph...@cataphora.com Asunto: RE: [rt-users] Upgrade 3.6 to 3.8. Para: 'Jose Diaz' xt4...@yahoo.com Fecha: Sábado 22 de Enero de 2011, 21:41 Upgrading 3.6.x to 3.8.x seems pretty straightforward to me. The only tricky part could be upgrading the database. If you're using MySQL, like most of us, then the UPGRADING.mysql file looks like it has enough information to help someone complete the task. --phess -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jose Diaz Sent: Saturday, January 22, 2011 6:19 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgrade 3.6 to 3.8. Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Thanks in advance. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com Hi Patrick and thanks for the reference. I'm checking these files from rt-3.8.8.tar.gz file: - UPGRADING.Mysql - README - UPGRADING You say tricky part ... any hints about this process ? Thanks again. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
Re: [rt-users] Upgrade 3.6 to 3.8.
Hi Chris and thanks a lot for your help. We started the reading of UPGRADING file as you mentioned. In this file, there is a section starting with: UPGRADING FROM 3.6.X and earlier - Changes: ... I think this is for us. It says: New schema for mysql 4.1 and greater, read more in UPGRADING.mysql. So we will follow the steps explained in UPGRADING.mysql Did you refer to this UPGRADING.mysql By the other hand, you mentioned we tried to apply all the other fixes listed in UPGRADING, but that turned out to be unneccessary (and in fact damaging) What fixes can we override? Thankks again. Take care. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com --- El Sáb 22/1/11, Chris Hoy Poy ch...@central-data.net escribió: De: Chris Hoy Poy ch...@central-data.net Asunto: Re: [rt-users] Upgrade 3.6 to 3.8. Para: Jose Diaz xt4...@yahoo.com Fecha: Sábado 22 de Enero de 2011, 23:07 Hi Jose, We just upgraded a couple of debian RT 3.6.6 to 3.8.8, and just followed the instructions in UPGRADING This is from from a manually installed 3.6.6 on Debian Lenny to a manual latest 3.8.8 on Ubuntu 10.04 For the database, we just had to run this command to fix the database: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade When prompted, enter the appropriate version and it just works tm. The libraries were more of a pain, but we just kept adding them whenever it complained. The database upgrade was simple. As always, make sure you have a couple of backups :) I just had a couple of mysqldumps of that database. The first time we did it, we tried to apply all the other fixes listed in UPGRADING, but that turned out to be unneccessary (and in fact damaging) - all we actually needed to was run that one command. Chris Hoy Poy Senior Infrastructure Engineer Central Data Systems Pty Ltd 88 Havelock St.,West Perth, WA 6005 Phone: 08 9481 4010,Fax: 08 9481 4767 www.central-data.net - Original Message - From: Jose Diaz xt4...@yahoo.com To: rt-users@lists.bestpractical.com Sent: Sunday, 23 January, 2011 10:19:19 AM Subject: [rt-users] Upgrade 3.6 to 3.8. Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Thanks in advance. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
Re: [rt-users] Upgrade 3.6 to 3.8.
On Sat, Jan 22, 2011 at 06:19:19PM -0800, Jose Diaz wrote: Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Hi, You can get request-tracker3.8 packages from lenny-backports (http://backports.debian.org/) or in the next version of Debian, squeeze, which is due to be released in the next month or so. Unfortunately there is no automated process for migrating between request-tracker3.6 and request-tracker3.8 (I'm hoping that things will be better for migrations between request-tracker3.8 and request-tracker4.0), but I've put together some ideas for a general migration process below. They are rough untested notes based on my experience maintaining the RT Debian packages and managing RT installations with them, but there are no guarantees that they will work for you. That said, I'd be interested in any corrections you have for them. They assume that you want to do an in-place upgrade on the same host. Depending on your environment, something more elaborate may be required. Generally speaking, when moving between major versions of RT, you should spend a decent amount of time testing the new version before moving your live service across. Installing request-tracker3.8 on a new host may be useful, and potentially less risky, especially if you use mod_perl rather than FastCGI. Don't just rely on these suggestions; make sure you read through the UPGRADING document which comes with request-tracker3.8 too for supplementary information. Also, if you've installed any extensions, things will become more complicated. All that aside, here is the rough process I might follow: * Upgrade to squeeze or configure lenny-backports (in both cases I recommend you wait for 3.8.8-7, which includes a recent security fix, to become available) * apt-get install request-tracker3.8 * Answer questions based on your current install. Make sure that RTName remains the same, or you will run into problems. Perhaps use a different WebPath temporily (but you can't use both versions together in the same Apache instance if you're using mod_perl). * Decide whether to use dbconfig database configuration, maybe based on how request-tracker3.6 is set up. Use a different database name from your live install. * Configure Apache to use the new install (bearing in mind the above mod_perl caveat, and making sure you use a different base path in Apache, for example by modifying the /etc/request-tracker3.8/apache2-*.conf file you're using) * Perfom some initial testing with a fresh database * Dump your live database using native database tools, then load it into the database you're using to test with. * Run /usr/sbin/rt-setup-database-3.8 --action upgrade (probably as the www-data user) * Run /usr/sbin/rt-vulnerable-passwords-3.8 --fix (assuming you have 3.8.8-7 or greater; probably as the www-data) * Run some tests against your live data * When ready to switch over service, stop your MTA and Apache, redump your database and go over the same database upgrade procedures above, reconfigure RT to use the same WebPath as your live service (dpkg-reconfigure request-tracker3.8) and then reconfigure Apache to use RT 3.8. * Start up your web server and MTA again Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
