On Mon, Aug 24, 2015 at 6:01 AM, <lu...@sulweb.org> wrote: > Hello, > > I'm new to RT and I provide my customers managed hosting for their websites, > email and other web applications. > I'd like to offer my customers a product like one RT queue each, > preconfigured to work with the required email addresses at the customer > internet domain. Each RT queue doesn't need any customization. I need each > customer to see only his queue. > > I've read http://requesttracker.wikia.com/wiki/MultipleInstances but I'd > prefer to avoid multiple RT instances, even if they shared a common base. I > think I don't really need multiple instances and I suspect I can go with > just groups and permissions, one group for each customer, however I'm not > totally sure that's a viable solution. > > Is it possible to isolate each customer on his queue using a single RT > instance?
Try: User is privileged User has SeeQueue right granted for their queue Give other rights as needed. -m