Re: [rt-users] Problem with RT::SystemUser in escalatePriority

2015-10-29 Thread Christian Loos
OK, then remember this, once you will upgrade to RT 4.4, because this version will support [1] searches like Status = '__active__' Chris [1] https://github.com/bestpractical/rt/commit/20f3268 Am 29.10.2015 um 15:39 schrieb markus.wildb...@magna.com: > Hi Christian! > > Thanks a lot for your

Re: [rt-users] Problem with RT::SystemUser in escalatePriority

2015-10-29 Thread markus . wildbolz
Hi Christian! Thanks a lot for your response! This solved my problem! As we have different lifecycles in place, I stay with looping through all queues... Greetings, Markus Von: Christian Loos An: markus.wildb...@magna.com, rt-users@lists.bestpractical.com, Datum:

Re: [rt-users] problem in RT

2015-02-04 Thread Shahab Sharifzadeh
HiThannks for your attention,my problem had succesfully solved...This problem was from my RT On Sunday, February 1, 2015 6:50 AM, Alex Peters a...@peters.net wrote: If this issue is only occurring after you modify the Login page, then you have made an incorrect modification.  Delete

Re: [rt-users] problem in RT

2015-01-31 Thread Alex Peters
If this issue is only occurring after you modify the Login page, then you have made an incorrect modification. Delete the copy of the Login page in the local directory, clean the Mason cache, restart RT and try again. If the issue still occurs, then something else is wrong. Possibly the

Re: [rt-users] problem in RT

2015-01-31 Thread Shahab Sharifzadeh
now what i have to do?when i edit login page all of my users even root was redirected to selfservice page. On Tuesday, January 27, 2015 11:13 PM, Alex Peters a...@peters.net wrote: That is very strange.  User root should not redirect to Self Service.  Perhaps your DB has in fact

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
I have to say that by your solution i could change and edit the word username to user in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected. On

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
That is very strange. User root should not redirect to Self Service. Perhaps your DB has in fact been corrupted somehow. Maybe someone else can offer another solution. On 28 Jan 2015 1:03 am, Shahab Sharifzadeh sshgu...@ymail.com wrote: I have to say that by your solution i could change and

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
hiI have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to  /usr/local/share/request-tracker4/html/Elements/login.html 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired. 3- Clean the Mason Cache and restart. but so forward to

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
You have raised two separate problems. I have answered both. Please follow my other instructions regarding rights. On 27 Jan 2015 8:45 pm, Shahab Sharifzadeh sshgu...@ymail.com wrote: hi I have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to

Re: [rt-users] problem in RT

2015-01-18 Thread Alex Peters
To change the HTML of the Login page: 1. Copy share/html/Elements/Login.html to local/share/html/Elements/Login.html. 2. Modify local/share/html/Elements/Login.html as desired. 3. Clean the Mason cache http://requesttracker.wikia.com/wiki/CleanMasonCache and restart RT to see

Re: [rt-users] problem in RT

2015-01-15 Thread Alex Peters
What are you changing the permissions from? What is the file's owning user/group? It sounds like something is repeatedly changing the permissions on this file. To my knowledge, RT doesn't do that. Is someone else logging in and doing it? Do you have some sort of cron job or automated system

Re: [rt-users] problem in RT

2015-01-14 Thread Alex Peters
To be clear, the UNIX permissions of that file are changing almost every morning? What are they changing to in order to cause RT to fail, and what are you changing them back to? On Thu, 15 Jan 2015 3:19 am Lorraine Johnson rrainey...@gmail.com wrote: This happens mostly in the mornings when i

Re: [rt-users] problem in RT

2015-01-14 Thread Lorraine Johnson
Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue,

Re: [rt-users] problem in RT

2015-01-14 Thread Alex Peters
It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs? On Wed, 14 Jan 2015 8:48 pm Lorraine

Re: [rt-users] problem in RT

2015-01-13 Thread Alex Peters
If I understand you correctly, you need to make your user privileged. Unprivileged users are forced to use the Self Service area. I don't know what you mean by 'edit username to user'. Are you trying to change the visible wording on the login page? On Wed, 14 Jan 2015 12:56 am Shahab

Re: [rt-users] Problem configuring RT Timezone

2013-07-04 Thread Bill Melotti
I had the same problem, RT 3.8.11. The problem is in rt/lib/RT/Date.pm, function Localtime (line 971 for me) The call to localtime ( @local = localtime($unix); ) just doesn't work, always returning effectively same as gmtime. All the parameters are correct. I instead wrote a function using

Re: [rt-users] Problem with RT 4.0.10 install

2013-03-31 Thread Paul Tomblin
On Saturday, March 30, 2013, Ray Corbett wrote: How do I tell RT that I am using Perl 5.12 and not Perl 5.8.8 Is the new Perl in your PATH? Type which perl and perl -v to check. If so, do you have an environment variable PERL5LIB and if so what is it set to? --

Re: [rt-users] Problem with RT 4.0.10 install

2013-03-30 Thread Ruslan Zakirov
./configure --help On Sat, Mar 30, 2013 at 9:09 PM, Ray Corbett raco...@gmail.com wrote: Having some install problems with RT 4.0.10 on Mac osx Mountain Lion When running make testdeps RT is looking at perl 5.8.8 error example: DBI ...MISSING Can't locate DBI.pm in @INC (@INC

Re: [rt-users] Problem with RT 4.0.10 install

2013-03-30 Thread Ray Corbett
Running Mac osx Mountain Lion 10.8 running make testdeps returns as one example: ...MISSING Can't locate HTML/Entities.pm in @INC (@INC contains: /opt/local/lib/perl5/5.8.8/darwin-2level /opt/local/lib/perl5/5.8.8 /opt/local/lib/perl5/site_perl/5.8.8/darwin-2level

Re: [rt-users] Problem with RT-Extension-RepliesToResolved-0.02

2013-03-06 Thread Kevin Falcone
On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote: I have installed the extension RT-Extension-RepliesToResolved-0.02 in my RT 3.8.13 installation. The scrip and scripaction are in the database, but when I tested it on an old ticket, it recognized the ticket as old but still

Re: [rt-users] Problem with RT-Extension-RepliesToResolved-0.02

2013-03-06 Thread k...@rice.edu
On Wed, Mar 06, 2013 at 11:27:48AM -0500, Kevin Falcone wrote: On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote: I have installed the extension RT-Extension-RepliesToResolved-0.02 in my RT 3.8.13 installation. The scrip and scripaction are in the database, but when I tested it

Re: [rt-users] Problem with RT::Action::Notify

2012-01-09 Thread Kevin Falcone
On Mon, Jan 09, 2012 at 04:22:04PM +0100, Daniel Garcia Mejia wrote: Hi, I want to install this module: http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm I install correctly and follow the steps that I read in 'Install'. When I'm triying this script,

Re: [rt-users] Problem on RT::Authen::ExternalAuth

2011-04-12 Thread Luis Avendaño
Hi All, just fixed the problem. Apparently there is a bug on the ExternalAuth version I was using for RT 3.8.9. You need to download Got it from this post:   Thanks anyway! Luis Avendaño On

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-07 Thread imonike
Hi Bernard, Thank you so much for your suggestion!!! I tried it and worked. Now I have to set it up as a cron job. I will let you know how that goes. Many thanks again!!! Bernard McCormack wrote: I had a problem with this as well you have to create a template with :

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-07 Thread imonike
Hello Kevin, Thanks for your reply. Please how would I do it if I wanted to avoid cluttering up history? Regards Imonike Kevin Falcone-2 wrote: On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote: I had a problem with this as well you have to create a

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-07 Thread Curtis Bruneau
I've used the following to make it transparent, also not updating last update. -action-arg RecordTransaction: 0 --action-arg UpdateLastUpdated: 0 On 10-12-07 11:08 AM, imonike wrote: Hello Kevin, Thanks for your reply. Please how would I do it if I wanted to avoid

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-07 Thread Curtis Bruneau
It would appear the action-arg is dependent on the action. I'm not sure if they support the same features. You may need to check out the source for them. Mine was for LinearEscalate. On 10-12-07 11:17 AM, Curtis Bruneau wrote: I've used the following to make it transparent, also not updating

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-06 Thread Bernard McCormack
I had a problem with this as well you have to create a template with : RT-Send-Bcc: {$Ticket-Owner} And use the action record comment --action RT::Action::RecordComment --template 'your template name here' -Original Message- From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-06 Thread Kevin Falcone
On Mon, Dec 06, 2010 at 05:06:08AM -0800, imonike wrote: Hello all, Please I am having problems setting up rt-crontool and using the SendEmail action. I have created a user called rtcrontool, and in this user's home directory, I have set-up a shell script called rtcrontool.sh

Re: [rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

2010-12-06 Thread Kevin Falcone
On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote: I had a problem with this as well you have to create a template with : RT-Send-Bcc: {$Ticket-Owner} And use the action record comment --action RT::Action::RecordComment --template 'your template name here' While this is

Re: [rt-users] Problem configuring RT Timezone

2010-04-28 Thread Kim Covil
That fixed it, thanks. On 27/04/10 18:20, Ruslan Zakirov wrote: It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args ); On Tue, Apr 27, 2010 at 8:45 PM, Kim Covilcov...@lmax.com wrote: Thanks Ruslan, That fixed it for us. It has however revealed a different issue. The

Re: [rt-users] Problem configuring RT Timezone

2010-04-27 Thread Kim Covil
Hi Ruslan, Thanks for the response and apologies for the delay in replying. You are correct it does seem to be an issue with mod_perl and ENV being untied. I found another reference to this issue here: http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080 What would be the

Re: [rt-users] Problem configuring RT Timezone

2010-04-27 Thread Ruslan Zakirov
Hello Kim, On Tue, Apr 27, 2010 at 6:02 PM, Kim Covil cov...@lmax.com wrote: Hi Ruslan, Thanks for the response and apologies for the delay in replying. You are correct it does seem to be an issue with mod_perl and ENV being untied. That's it. I found another reference to this issue here:

Re: [rt-users] Problem configuring RT Timezone

2010-04-27 Thread Kim Covil
Thanks Ruslan, That fixed it for us. It has however revealed a different issue. The date formatter RFC2616 (HTTP) seems to be doing something strange with the timezone. From lib/RT/Date.pm: sub RFC2616 { my $self = shift; my %args = ( Date = 1, Time = 1, @_,

Re: [rt-users] Problem configuring RT Timezone

2010-04-27 Thread Ruslan Zakirov
It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args ); On Tue, Apr 27, 2010 at 8:45 PM, Kim Covil cov...@lmax.com wrote: Thanks Ruslan, That fixed it for us. It has however revealed a different issue. The date formatter RFC2616 (HTTP) seems to be doing something strange

Re: [rt-users] Problem configuring RT Timezone

2010-04-14 Thread Ruslan Zakirov
Hello, Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's. On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil cov...@lmax.com wrote: Hi, I am having a bizarre problem configuring the Timezone I want RT to display in the Web UI. It doesn't seem to be related to the other

Re: [rt-users] Problem with RT-Authen-ExternalAuth when a CN name has a comma in it

2009-06-30 Thread Kevin Falcone
On Jun 29, 2009, at 2:53 PM, Wes Topping wrote: I am not sure what is happening here. All I know is that if a user in AD is created without a comma in the container name they log in just fine. When someone that does have a comma in their CN name tries to authenticate this is what

Re: [rt-users] problem building RT 3.6.5 on FreeBSD 7.0-PRERELEASE

2008-02-15 Thread Matthew Seaman
William Bulley wrote: #pkg_info | grep -i mysql mysql-client-5.0.51a Multithreaded SQL database (client) p5-DBD-mysql-4.006 MySQL driver for the Perl5 Database Interface (DBI) It seems odd to me that RT which depends on MySQL as the database wouldn't treat the MySQL server as a

Solved: RE: [rt-users] Problem accessing RT located behind an apache proxy

2007-10-30 Thread Schincke, Keith D. (JSC-IT)[MEI]
Message- From: Andrew Smith [mailto:[EMAIL PROTECTED] Sent: Tue 10/30/2007 12:42 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: Kris Boutilier; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem accessing RT located behind an apache proxy Hi Keith, Just a stab in the dark, have you

RE: [rt-users] Problem accessing RT located behind an apache proxy

2007-10-29 Thread Kris Boutilier
Most likely you'll need to use something like mod_proxy_html to manipulate occurances of the private address within the body of the http stream. You could confirm this by using Wireshark to look at the contents of the http replies on both sides of the Apache server and see exactly where the

RE: [rt-users] Problem accessing RT located behind an apache proxy

2007-10-29 Thread Schincke, Keith D. (JSC-IT)[MEI]
, Keith D. (JSC-IT)[MEI] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Problem accessing RT located behind an apache proxy Most likely you'll need to use something like mod_proxy_html to manipulate occurances of the private address within the body of the http stream. You could confirm

Re: [rt-users] Problem accessing RT located behind an apache proxy

2007-10-29 Thread Andrew Smith
SSLProxyEngine on Location / ProxyPass https://10.0.0.1/ ProxyPassReverse https://10.0.0.1/ /Location -Original Message- From: Kris Boutilier [mailto:[EMAIL PROTECTED] Sent: Mon 10/29/2007 11:38 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users

Re: [rt-users] Problem with rt-mailgate

2007-10-24 Thread Huw Selley
On 24/10/07 4:41, Fredrik Poller [EMAIL PROTECTED] wrote: Hi, Hi, I have a problem with the rt-mailgate script, I can't get it to work. snip I get the following error in my maillog: Oct 24 17:28:24 telnix03 postfix/local[65653]: C485E108E51: to= [EMAIL PROTECTED], relay=local, delay=11,

Re: [rt-users] Problem with rt-mailgate

2007-10-24 Thread Fredrik Poller
Hi, Thanks for your reply. I did what you suggested but i still get the same error. [EMAIL PROTECTED] ~]# cpan Terminal does not support AddHistory. cpan shell -- CPAN exploration and modules installation (v1.7602) ReadLine support available (try 'install Bundle::CPAN') cpan install

RE: [rt-users] Problem with RT::Logger

2007-10-23 Thread Lamers, Dan
I have solved this problem by adding the following line to my CurrentUser_Local.pm Package RT::Interface::Web; I still don't understand why it worked before without the added line? Perhaps this is related to the 3.6.4 to 3.6.5 upgrade? Hopefully this will help anyone else who runs into

Re: [rt-users] Problem with RT::Logger

2007-10-22 Thread Ruslan Zakirov
Most probably you're calling methods on $RT::Logger when it's not initialized, for example during loading of modules. On 10/22/07, Lamers, Dan [EMAIL PROTECTED] wrote: I had a working RT system up until this morning when it appears that RT::Logger stopped functioning. Last week I upgraded

Re: [rt-users] Problem customising RT at a glance global config

2007-07-11 Thread Jesse Vincent
On Jul 11, 2007, at 4:34 AM, Andrew Lewis wrote: Ok well as it turned out 3.6.4 is in Blastwave testing already so I installed that. Error message generated looks very similar (txt file attached). May be pertinent to mention that the data is from a 3.2.1 system which has been upgraded

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Ruslan Zakirov
1. Without logs I couldn't say anything helpful. 2. You may try 3.4.6 RC without any patch On 9/3/06, Charlie Garrison [EMAIL PROTECTED] wrote: Good morning, I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Charlie Garrison
Good morning, On 3/9/06 at 7:44 PM +0400, Ruslan Zakirov [EMAIL PROTECTED] wrote: 1. Without logs I couldn't say anything helpful. Agreed, but I'm not sure where to look. There is nothing in the apache error_log. And this is all I get from the rt.log: [Sun Sep 3 19:23:47 2006] [debug]:

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Michael G Schwern
Charlie Garrison wrote: I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used the following install

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Michael G Schwern
Michael G Schwern wrote: Charlie Garrison wrote: I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Charlie Garrison
Good morning, On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote: This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. Jesse informs me that its non-trivial to run the CommandByMail

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-03 Thread Ruslan Zakirov
On 9/4/06, Charlie Garrison [EMAIL PROTECTED] wrote: Good morning, On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote: This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. Jesse