Re: [rt-users] rt-mailgate: undefined server error
On 12/03/2012 01:27 AM, Carlos Fuentes Bermejo wrote: Hiya folks, Since a few days ago I'm having the following error: rt-mailgate: connecting to http://xxx.xxx.xxx.xxx//REST/1.0/NoAuth/mail-gateway An Error Occurred = 500 read timeout /path/to/my/rt/bin/rt-mailgate: undefined server error This is happening since I did migrate to RT 4.0.8, and not with all the incoming mail, just with mails which have attachments. Any ideas??? I forgot something to configure??? The error implies that rt-mailgate times out while waiting for a response from the RT server. Is there anything in your web server logs? We're hiring! http://bestpractical.com/jobs
Re: [rt-users] rt-mailgate: undefined server error
Hi Thomas, Nothing on the web server logs. Cheers, Carlos El 03/12/2012, a las 19:53, Thomas Sibley escribió: On 12/03/2012 01:27 AM, Carlos Fuentes Bermejo wrote: Hiya folks, Since a few days ago I'm having the following error: rt-mailgate: connecting to http://xxx.xxx.xxx.xxx//REST/1.0/NoAuth/mail-gateway An Error Occurred = 500 read timeout /path/to/my/rt/bin/rt-mailgate: undefined server error This is happening since I did migrate to RT 4.0.8, and not with all the incoming mail, just with mails which have attachments. Any ideas??? I forgot something to configure??? The error implies that rt-mailgate times out while waiting for a response from the RT server. Is there anything in your web server logs? We're hiring! http://bestpractical.com/jobs -- Carlos Fuentes Bermejo carlos.fuen...@rediris.es Security Specialist - IRIS-CERT RedIRIS/Red.es Tel: 91 212 76 20/25 Ext: 5583 www.rediris.es - http://www.rediris.es/cert PGP key: http://www.rediris.es/keyserver We're hiring! http://bestpractical.com/jobs
Re: [rt-users] rt-mailgate undefined server error for only one user
On Jun 16, 2009, at 4:24 PM, Jon Baker wrote: I've narrowed it down to the Create Ticket command in Email.pm: my ( $id, $Transaction, $ErrStr ) = $Ticket-Create( Queue = $SystemQueueObj-Id, Subject = $Subject, Requestor = \...@requestors, Cc= \...@cc, MIMEObj = $Message ); If I comment out the MIMEObj line then the function returns without issue. I'm thinking it is something wrong with my MIME parser, but I don't know the best way to go about fixing it - is there a perl module that I should re-install? If you want to check your module versions, you can use make testdeps from an RT tarball If I set the timeout to 600 then it does seem to go through sometimes - but I know that letting it take 10 minutes implies there's a deeper problem somewhere, I'm hoping someone can point me in the right direction to get this solved. This sounds like you either have a very large attachment or very complex message, but without seeing the contents of the message its hard to guess. We updated to FC11 from FC10 on Friday, if that matters, although I have a separate system that is also running RT that I'm able to send the same message into without issue (I have successfully caught the raw message and am able to attempt to send it through rt-mailgate via the command line) I would look at the dep checking mentioned above first, as FC probably messed with your perl and module versions -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate undefined server error for only
Thanks, Kevin - I did run the make testdeps and have the following missing dependencies: SOME DEPENDENCIES WERE MISSING. FASTCGI missing dependencies: CGI::Fast...MISSING FCGI...MISSING SQLITE missing dependencies: DBD::SQLite = 1.00...MISSING I'm not using Fast CGI or SQL Lite, so I didn't have those installed. I installed DBD::SQLite but am unable to get the CGI::Fast/FCGI to go away (I installed fcgi via yum and also attempted to install CGI::Fast via cpan but cpan told me it was installed and up to date) After restarting the server after installing SQLite there was no change. The message in question is very simple - it's a mixed html/text message coming from Outlook with the subject Test and a signature in the body. On Jun 16, 2009, at 4:33 PM, rt-users-requ...@lists.bestpractical.com wrote: If you want to check your module versions, you can use make testdeps from an RT tarball If I set the timeout to 600 then it does seem to go through sometimes - but I know that letting it take 10 minutes implies there's a deeper problem somewhere, I'm hoping someone can point me in the right direction to get this solved. This sounds like you either have a very large attachment or very complex message, but without seeing the contents of the message its hard to guess. We updated to FC11 from FC10 on Friday, if that matters, although I have a separate system that is also running RT that I'm able to send the same message into without issue (I have successfully caught the raw message and am able to attempt to send it through rt-mailgate via the command line) I would look at the dep checking mentioned above first, as FC probably messed with your perl and module versions -kevin -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
