Re: [rt-users] rt-mailgate needs http for comment
Ok, I'm inching closer. I found out that it works if I run it from the command line, but not when sendmail fires it off. (This probably gave me the false sense that it worked by switching to HTTP.) I turned on debug level logging in RT. It logged a bunch of stuff when run from the command line, but it didn't log anything when sendmail did it. Joseph D. Wagner
Re: [rt-users] rt-mailgate needs http for comment
Figured it out. I created a catch-all address in virtusertable. Unknown to me, virtusertable gets processed before aliases, so it was hitting the catch-all and never made it to aliases. Joseph D. Wagner On 09/06/2015 12:13 PM, Alex Vandiver wrote: On Sun, Sep 06, 2015 at 12:31:28AM -0700, Joseph D. Wagner wrote: Here it is. I left everything intact except the url. [snip] Those look fine. Double-check that you have not multiply-defined prc-staff elsewhere in aliases, and that you've run `newaliases`. Short of that, my only suggestion is to turn on bug logging in your MTA -- I can say with certainty that rt-mailgate doesn't deal differently with correspond vs comment and http/https connections. - Alex
Re: [rt-users] rt-mailgate needs http for comment
On Sat, Sep 05, 2015 at 11:22:48PM -0700, Joseph D. Wagner wrote: > I had apache set to allow rt over https only. Trying over http would fail. > > rt-mailgate was working perfectly fine over https when using > "--action correspond". However, when using "--action comment", it > fails saying it is unable to connect. > > When I changed my apache configuration to allow http on local > connections, it started working. > > I suspect there is some code in the comment path of rt-mailgate that > is forcing it over the http connection, rather than properly > deriving the connection from the url parameter. > > Being new to rt, I am open to the possibility I misconfigured > something. Is anyone else able to reproduce this? I strongly suspect misconfiguration in your /etc/aliases. The only difference between correspond and comment paths is the value of a query parameter that they POST: https://github.com/bestpractical/rt/blob/stable/bin/rt-mailgate.in#L168-L170 Check to make sure that you have https:// on all of your aliases, and that you've run newaliases (or equivalent) after updating them. - Alex
Re: [rt-users] rt-mailgate needs http for comment
Here it is. I left everything intact except the url. prc:"|/usr/bin/rt-mailgate --queue 'Performance Review' --action correspond --url https://./rt; prc-staff: "|/usr/bin/rt-mailgate --queue 'Performance Review' --action comment--url https://./rt; Joe On 09/05/2015 11:32 PM, Alex Vandiver wrote: On Sat, Sep 05, 2015 at 11:22:48PM -0700, Joseph D. Wagner wrote: I had apache set to allow rt over https only. Trying over http would fail. rt-mailgate was working perfectly fine over https when using "--action correspond". However, when using "--action comment", it fails saying it is unable to connect. When I changed my apache configuration to allow http on local connections, it started working. I suspect there is some code in the comment path of rt-mailgate that is forcing it over the http connection, rather than properly deriving the connection from the url parameter. Being new to rt, I am open to the possibility I misconfigured something. Is anyone else able to reproduce this? I strongly suspect misconfiguration in your /etc/aliases. The only difference between correspond and comment paths is the value of a query parameter that they POST: https://github.com/bestpractical/rt/blob/stable/bin/rt-mailgate.in#L168-L170 Check to make sure that you have https:// on all of your aliases, and that you've run newaliases (or equivalent) after updating them. - Alex
Re: [rt-users] rt-mailgate needs http for comment
On Sun, Sep 06, 2015 at 12:31:28AM -0700, Joseph D. Wagner wrote: > Here it is. I left everything intact except the url. > [snip] Those look fine. Double-check that you have not multiply-defined prc-staff elsewhere in aliases, and that you've run `newaliases`. Short of that, my only suggestion is to turn on bug logging in your MTA -- I can say with certainty that rt-mailgate doesn't deal differently with correspond vs comment and http/https connections. - Alex
