Genesys Business Analyst
*Resource Location:* Houston, TX
24 months
- *Description: *
- 5+ years overall BA/PM experience with a focus on Call Center
initiatives.
- Previous BA experience in a Call Center environment highly preferred
- Experience implementing enterprise technology solutions using
Genesys Call Center technologies required
- Ability to liaison with internal and third party development and
business teams
- Ability to manage enterprise project plan, consisting of sub
projects
- Digital experience in working on transformation projects also
highly preferred
- Must be a self-starter, and entrepreneurial always looking for
opportunities to improve the status quo.
- This position requires the ability to demonstrate strong analytical
skills and the ability to apply those skills and knowledge
effectively to a
variety of situations.
- Intermediate skills in Microsoft Office Suite, and Microsoft
Project as well as general business and/or accounting systems and subject
matter knowledge applicable to the department assigned.
- Excellent verbal and written communication skills; must be able to
articulate complex issues clearly and concisely to all levels of the
organization including non-technical audiences.
Must be able to work in a diverse and multicultural user community in
defining business requirements and incorporating the requirements into
functional business process and technical application designs.
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