Respond this Mail to faiz.ma...@panzersolutions.com Dear IT Proffesional, Hope you are doing well !! This is Fiaz Malik from Panzer Solutions, LLC, If you feel perfect match with the below requirement please reply me with the best number to reach and I will appreciate if you could send me a most updated word formatted resume ASAP.
Job Title: Help Desk Support Location: Omaha, NE Duration:6+ month contract Job Description: Required Skills: Experience/education centering on Information Technology or Customer Service in a brokerage operations environment a strong plus. Training or experience in the use and monitoring of financial business applications. Experience in the administration along with technical acumen associated with administration of technical infrastructure including Unix, Windows, Network Storage, middleware, database, etc. Strong learning agility, curiosity and problem solving skills Solid written and verbal communication skills Ability to act independently with limited supervision within scope of responsibility. Ability to teach and coach and provide guidance to junior team members. # of Years Required: Candidate is required to have at least 3 years of work experience. Job Duties & Responsibilities: Event Detection – 40% Execute client centric system health checks (i.e. inspection of website, applications, etc.) and interpret results with resulting incident reports and/or certification of readiness reports. Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies. (Tivoli, SiteScope, Keynote) Provide feedback and recommendations to the design of support and monitoring capabilities and techniques. Prevention of system incidents via the execution of troubleshooting pre-defined inspection scripts to interrogate the health of server operating system, database performance, etc. and evaluation against standard performance levels. Inspection of system alert monitors Verification and logging of batch job execution against defined service levels and the resolution of job failures. (Remedy) 2.Incident classification/analysis – 20% Gathering of data to support complex incident classification and performing the necessary analysis to correctly ascertain client impact. Assisting in the definition and documentation of standardized troubleshooting techniques used to analyze system incidents. (Remedy) Provide oversight and coaching of junior staff (SEE I) in the analysis of complex system incidents. 3.Resolution/Implementation – 30% Execution of appropriate incident solutions to restore system service. (i.e., server reboot, service restart, etc.) Implementation of service restoration steps for complex or high impact incidents. Utilizing standard communications protocols/systems for known incidents while being able to modify verbiage to appropriately describe unknown incidents. 4.Closure/Verification/Testing – 10% Execution of system functionality verification steps, assessment of systems health following the successful restoration of business/client functionality. ................................................................................................................. Warm Regards, Fiaz Malik • Technical Recruiter • Panzer Solutions LLC 360 Connecticut • Suite#159 • Norwalk, CT • 06854 Office: 2036521444 ext 120 • Email: faiz.ma...@panzersolutions.com Notice of Confidentiality: The information contained here in is intended only for the confidential use of the recipient. If the reader of this message is neither the intended recipient, nor the person responsible for delivering it to the intended recipient, you are hereby notified that you have received this communication in error, and that any review, disseminationcommunication is strictly prohibited. If you receive this in error,, please notify the sender immediately by telephone and destroy this e-mailmessage OR reply with the subject “REMOVE” such that your email would be taken out of our distribution list -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
