IVR/CRM BA Chicago, IL 12 Months 3 + years of experience in Business Anaysis in Retail Domain with Customer Relationship Management processes experience. '2+ years of experience in IVR (VoiceXML) or any contact center technologies (Genesys or Avaya). Collecting requirements for IVR and CRM applications from multiple business groups Conduct presentations to the client Business team and proving reports and documents Provide guidance and requirements for the offshore development teams Update the PM and client team on the status of the business analysis Work with the multiple busines team independently Able to understand typical Retail industry standards and provide suggestions on processes and system improvements
*Thanks & Regards* *Rachna Gupta* *Insigma Inc | *1920 Association Drive Suite # 302, Reston, VA 20191 Phone: 703-468-3307 I Email: rachna.gu...@insigmainc.com I Fax: 888.428.2340 Yahoo:rachna_3...@yahoo.co.in -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
