*Hi Partners,*
*Greetings,*
*Hope you are doing Well!!!!!!!!!!!!!!!*
*Please forward a profiles to
**shan...@techconsultinc.com*<shan...@techconsultinc.com>
*Here are the requirement details*
--
*TITLE: Oracle CRM Analyst / Support Lead
*
*Position Location: San Francisco, CA*
*Duration: 1/1/2014 through 12/31/2014; possible extension thereafter*
***Must have expertise in Oracle CRM On Demand*
As CRM Support Lead your role will be to manage the support and
administration of the Oracle CRM On Demand system for NASDAQ OMX.
Responsibilities include project management for enhancements and new
releases to NASDAQ OMX’s Oracle CRM On Demand system and development of new
reports and analytics. The role also involves assisting with gathering, and
analysis of business requirements, development and management of project
plans, and oversight of project communications. You will provide user
support for, but not limited to, CRM On Demand users. You will need to
work in coordination with the Europe and New York-based support team, as
well as develop and provide user training.
*Essential Job Functions: *
- Assist with management of CRM development and business process
improvement initiatives
- Work closely with internal customers to understand business strategies
and CRM needs
- Gather, document, and analyze business requirements
- Develop project plans and assemble project teams
- Assist with project management, including tracking of milestones and
project communications
- Assist with project implementation, including system configuration and
testing
- Provide user support and training for CRM On Demand and reporting
systems
- Assist with vendor management and contracts
- Assist with creation of ad hoc reports and analytics
- Monitor, enforce and improve data quality and integrity
- Understand, maintain, and update system interface requirements
- Open, monitor, and escalate system issues to Oracle or US-based
support team
- Research, test and implement new CRM functionality and release
- Document and prioritize numerous tasks, projects and training
- Communicate system changes, enhancements, issues, and status to users
- Investigate and brainstorm potential solutions for complex issues and
enhancement requests
*Education/Experience Requirements:*
- Bachelor’s degree (B.A. or B.S.) or equivalent.
- 4+ years experience with CRM project management and/or administration,
preferable both Oracle CRM On Demand and Salesforce.com
- Experience with complex CRM implementations involving multiple system
interfaces
- Ability to manage and prioritize multiple critical projects with high
attention to detail
- Ability to interface with all levels of management, including senior
executives
- Ability to remain patient and courteous when fielding user complaints
and system issues
- Experience with enterprise databases and SQL, including Microsoft SQL
Server and Oracle
- Strong oral and written communication skills
- Basic web development skills a plus
- Experience building ASP.NET web applications a plus
- Experience supporting services using IIS
- Experience developing SOAP based web-services in Visual Studio using
C# a plus
*Working Conditions:*
- Extensive phone and computer usage
- Fast-paced, and time-critical environment
- Work is performed in an office environment 5 days a week, no
telecommuting
- Some travel to other NASDAQ OMX offices required
Looking forward to hearing from you at the earliest!!!
*Regards*
*Shankar*
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
*V* (248)-522-6879
*F* (248)-579-4454
*Linkedin: **www.linkedin.com/in/shkrajan*<http://www.linkedin.com/in/shkrajan>
*Email** : **shan...@techconsultinc.com* <shan...@techconsultinc.com>
*Messanger**: shankarraj...@yahoo.com <shankarraj...@yahoo.com>*
*Minority Certified and Woman Owned Enterprise*
*TCI**- Technology Consultants inc*
*Note:* *It is not a solicitation attempt!!!*
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