Hi, Hope you are doing great,
Subject: Call Center Consultant Location: Lincolnton, NC Duration: 6-12 Months Contract Note: Need G.C-EAD,G.C & U.S Citizen *Reply Me At j...@itbtalent.com <j...@itbtalent.com>* Background - Client wants us to look at call center technology consolidation across three merging companies. All company’s have variants of Avaya IVR in place today, approx about 20K to 30K agents overall. • Primary roles and responsibilities: - Assess the current call center environment - IVR, PBX, recording, etc. • Identify potential areas of risk to the operation, • Document the current environment and • Develop a future state roadmap for the integration of the three companies. - Plan strategy for Operating model – call center technology Minimum 8 years of technical architecture / consulting experience Must have: -Experience with Avaya AEP, IVR -Experience with Call Center infrastructure and applications -Excellent communication skills -Excellent trouble-shooting skills Regards, Jack Anderson -Sr.Technical IT Recruiter ITBrainiac Inc., j...@itbtalent.com Direct : 609-935-3773 X 103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
