Job Title: Monitoring Tool Assessment Analyst Location: NYC Duration: 2 months DIRECT CLIENT POSITION Interview: in person
Monitoring Tool Assessment Analyst / Developer / Architect As part of this project, a schedule that will encompass the below major milestones: Document all monitoring tools, current versions of these tools, and an enhancement summary (release notes) for the latest vendor supported version. Review existing monitoring tools and map them to functional areas within the recommended reference architecture. The result will be an identification of the areas that the current tools will cover and areas that might require new tools. Compare the functions and functional areas of the NYPD and FDNY monitoring tools to those used by DoITT, and determine which tools are best suited to monitor the ECTP network. Look at areas of integration between the tools that will enable operational efficiencies and automation. Identify specific areas for automation so that the business can realize incremental value and wins as part of this process. An assessment document that will provide an overview of: Current and recommended tool future states. Existing tools and how they map to the functional areas identified. For each existing tool, review the existing version being used by FDNY and NYPD and the functionality that is being leveraged. Identify whether there are other functions available within the product, not being utilized, that will provide value to the business. Identify the optimal set of tools, between those used by NYPD, FDNY and DoITT, for monitoring the ECTP network. Identify areas for integration and automation making sure that there are incremental wins throughout the process. Project Inception and Tools Analysis Document Resources will start reviewing existing data about the current monitoring tools at NYPD and FDNY to identify how the current ECTP network infrastructure is being monitored. This will entail review of documents and configurations of tools identified by the ECTP personnel to complete the analysis in order to produce the initial tools assessment document. The deliverables for this milestone are: Review tools, documents, network diagrams and other material provided by DoITT FDNY and NYPD. Interview any project stakeholders as requested by DoITT in order to document the currently used monitoring tools and what the recommended future state of the solution would be. Compare the functions and functional areas of the NYPD and FDNY monitoring tools to those used by DoITT, as well as existing NOC facilities, and determine which tools are best suited to monitor the ECTP network(s). Deliver an assessment document for the project, to include the following: Functional overview of all monitoring tools in use for ECTP Mapping of tools to functional areas within the recommended reference architecture Identification of valuable, unutilized functions available within each tool Identification of functional gaps within the recommended reference architecture Analysis of migrating the monitoring functions to DoITT tools Comparison of the differences between NOC sites including: Screens in use/visible, Physical Access Method, Space (# of stations), Layout/floor plan, available conference room, Electronic Login/Logout method/procedures, and Crtical-1 or Emergency procedures Project Deliverables These resources will produce the following items as products of this project: An assessment document containing recommendations for comprehensive monitoring of the ECTP network using the optimal set of tools from NYPD, FDNY and DoITT as well as considerations for the physical sites. A Statement of Work outlining the process and improvement roadmap for implementing the recommendations provided in the delivery document. Upon completion of the recommendations document for end to end ECTP monitoring, and will produce a Statement of Work (SOW) for a new project. This statement of work will be focused on the implementation of these recommendations. The SOW will include details regarding project elements, such as the work breakdown structure, key milestones, project output, deliverables, staffing estimation and associated costs. Recommendations will be categorized in the short term (0 - 3 months), mid-term (3 - 9 months), and long term (9+ months). The roadmap is provided at a middle-level of detail to support project planning which would identify detailed low level tasks to achieve each phase. SPECIAL REQUIREMENTS: These resources should be experienced in doing Monitoring and IT Service Management tool assessments. Mandatory Skill/Expertise: Minimum of 8 years of experience in Event Management and Emergency Services. In depth knowledge of Enterprise Monitoring tools for Service Automation, Service Assurance, and Service Support. Datacenter Operations experience – Service Desk, Help Desk, Operations Management. Technical writing experience – including conducting assessments and composing papers. Solid leadership, project management, and project planning experience. Experience in a large-scale enterprise environment for Emergency services. Experience with IT Service Management and Enterprise Monitoring tools. Functional knowledge of Operating Systems, Databases, and IT Infrastructure elements. Proficient in MS Visio, MS Word, MS PowerPoint, MS Project. ITIL v3 or v2 Foundations certification. Extensive knowledge of the BMC CMDB data model and be ability to define meta-data models. Thank you, Albert Smith | CNC Consulting, Inc “The Enterprise Resource for IT Staff Augmentation” 50 East Palisade Avenue, Suite 422 Englewood, New Jersey - 07631 Direct: 480-463-3958 | Fax: 201-541-9128 Email: alb...@cncconsulting.com | http://www.cncconsulting.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
