Hello, Please send a word document resume for immediate review to rk...@gm-infotech.com
ITSM Analyst (Remedyforce) 3+ Months Lancaster, PA *Need EAD, GC or Citizen Only!!* ITSM Analyst (Remedyforce) ESSENTIAL DUTIES (indicate percentage of time for each essential job duty) System Administrator (60%) Support all areas of the RemedyForce application including installation, maintenance, and troubleshooting of the entire platform’s components on a hosted environment Configuration and customization of the RemedyForce modules Using ITIL best practices as a guide; define requirements, workflows, data loads, manipulation, maintenance, and disaster recovery planning Write and maintain technical documentation, training documentation, and implementation documentation Lead system testing Provide application troubleshooting Provide technical subject matter expertise around the following solutions: BMC Remedyforce suite & ancillary technologies Service Desk (Incident & Problem Mgt) Change Mgt (Change & Release Mgt) CMDB Service Level Mgt. Service Request Mgt. Integrations/3rd Party Technologies Project Duties (25%) In alignment with IT Service Delivery and the Support Center, evaluate new strategies for deploying process improvements, service modules, and act as the Project Manager through those implementations. Deploy new enhancements to the applications while monitoring the impact and performance of other corporate systems Act as project coordinator throughout implementation cycle and provide updates to project stakeholders Training and Continuing Education (15%) Read and recall vendor specific updates on software enhancements or vulnerabilities that may impact the corporate environment Maintain a working knowledge of trends and analysis of ITIL concepts, Help Desk processes, and IT service delivery concepts to improve customer service Attend training sessions for advanced concepts related ITIL and BMC RemedyForce deployments Train Information Technology team on concepts, technology, or trends related to ITIL and BMC RemedyForce. Regards, Rohan Kahn | Executive Recruiter rk...@gm-infotech.com | rkahn...@gmail.com Office: (281) 670-9343 Houston, TX USA 77089 www.gm-it.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
