Hello Associate,
Greetings for the day!! One of my clients in *(**Alpharetta, GA*) is looking for a *(**BMC Remedy Administrator*) for a contract position, please have a look into the description and let me know your interest. *Job Description:* *Job Details: Title: BMC Remedy Administrator Location: Alpharetta, GA Duration: Long Term Contract Job Details: Roles and Responsibilities:* § Support Remedy for Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions § Support integrations which include but not limited to: § Support BMC Event Manager (BEM) for filtering, prioritizing, enriching, correlating and handling events according to business and operations priorities § Support BMC Service Impact Manager integration with BEM and provides for business service visualization. § Support BMC Atrium Discovery and Dependency Mapping (ADDM) that automatically discovers IT assets, applications, and their relationships. § Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics § Provides for on-call support once the go-live activities commence and production support is required. § Develop and maintain foundation data § Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance § Gather and prioritize client requirements: develop and configure the platform to meet these requirements § Documents and develop training material to include Web based training videos § Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly. § Accepts, evaluates or process changes to foundation data and content of the tool(s) § Provide dashboard and reports to upper management for operations and performance tracking § Troubleshoot and resolves system and transaction issues § Provide access rights/Security Administration § Maintain and format tables & fields and replication § Train the Trainer § Staying current with changing technologies and design techniques and receives training as required § Understands software and hardware fundamental to operation of documentation system § Understands and implements disaster recovery considerations to include downtime procedures § Maintain integrity and security of system § Work in collaboration with vendor support to resolve escalated issues § Collect and review system data for capacity and planning purposes § Follow release guidelines and change process, furnish required artifacts based on the change process. § Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks. § Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. § Adjust and fulfill other responsibilities that the team may have to complete projects and timelines as needed. *Technical Skills* § Thorough understanding of ITIL and IT Service Management concepts § 5+ years of experience with BMC Remedy configuration and development § 5+ years hands on experience with installation and configuration of software applications. § 5+ years of infrastructure/server administration experience § Troubleshooting experience in working with product vendor and customers. § Experience with migrating code and data into Remedy environments § Experience with integrating other systems with BMC Remedy *Experience: * - 5+ years’ experience in implementation and support of BMC Remedy Platform - Experience in ServiceNow or any cloud based ITSM platform is a plus I’ll be looking forward to hear from your end. Have a great day ahead. Thanks & Regards Rajendhra Talent Acquisition Group Direct: (512) 308 3789 | Desk: (512) 237 7820 x 102 *rajend...@ttssolutionsusa.com* <rajend...@ttssolutionsusa.com> | http://www.ttssolutionsusa.com 13809 Research Blvd, Suite 279, Austin, TX 78750 -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
