*//Urgent Direct Client Requirement for IVR Systems Analyst in Bothell,WA* *//*
I am currently looking to fill a Job opening with my client. I came across your profile and felt you would be interested to know more about this position. Please let me know what you think and if you're interested in learning more. *Position:* IVR Systems Analyst *Location:* Bothell, WA *Position Purpose**:* Plans, directs, and completes the analysis of business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Responsible for designing and documenting our core enterprise Speech IVR systems in support of the Customer Care organization to support an environment that supports a large call volume and business critical IVR application suite. Acts as a liaison between the user community and internal IT resources. *Primary** Responsibilities* • Analyze requirements and design in support of large scale business critical IVR application suite implementations for call volume supporting 35+ million customers. • Collect information to analyze and evaluate existing or developed T-Mobile applications or systems, prepare detailed flow charts (work flow, activity, sequence diagrams), outlining systems capabilities and processes following waterfall SDLC or RUP guidelines. Translate business and user requirements into accurate system requirements specification documents through systems and data analysis. • Recommend and implement improvements to applications, design call flows, write prompts and VUI specification documents, and define grammars. • Ability to estimate level of effort and timeframe to achieve deliverables and goals and deliver on time and on estimation. • Demonstrate knowledge of the business processes in their area of responsibility and work with the Business to define requirements that will drive efficiencies in the business, taking into account the entire picture as well as the details. • Demonstrate knowledge of the application systems in their area of responsibility and identify, evaluate and define impacts of changes, provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process taking into account the entire picture as well as the details. Generally assigned to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts. • Conceptualize, document and communicate innovative solutions to meet or exceed business objectives. • Apply modeling techniques to Analyst deliverables. • Interact regularly with Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management. • Plan, facilitate, and participate in working sessions with cross-functional resources. • Promote Enterprise Architecture vision to support EIT, business-wide by working with partner teams and relaying all pertinent information back to impacted teams. Also, digest the given information and incorporate the Enterprise Architecture Team's vision into the overall system designs through design and analysis on projects. • Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems. • Conduct peer reviews to solicit feedback on materials created. *Secondary Duties and Responsibilities* • Take initiative to determine the need and to design and deliver training to department and business. • Manage vendor relationships and resources as required. • Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team. • Review deliverables and provides input for other analysts. • Create and delivers articulate and effective oral presentations to a variety of audiences, large or small, internal or external. • Effectively manage analyst expectations and deliverables in large and complex projects through the software development lifecycle. • Review and reconcile project delivery to strategic EIT capability roadmap. *Experience* • 2+ year of experience performing analysis and conceptual design of an IVR System on VoiceXML, DTMF Platforms that uses text-to-speech and speech recognition • 2+ year experience with Speech Recognition and Text-To-Speech, Voice User Interface Design preferred • 5 years minimum experience in software development, software design or business process design (example: process modeling, use case analysis, etc) and implementation preferred • Experience creating Functional Specification documents required. Experience creating Impact Assessment documents is preferred. • Experience in Systems Analysis of medium to large-scale projects with multiple functional components • 5 years minimum experience with supporting both purchased and in-house developed applications required • 5 years minimum experience with a formal SDLC preferred • 5 years minimum experience developing business solutions with a variety of tools preferred • 2 years minimum Project Management, Management, Team Lead, or other equivalent leadership experience preferred • 5 years minimum experience in telecommunications industry preferred • Knowledge of wireless industry is a plus *Education/Vocational Training* • A four year degree in Business, MIS, or equivalent (10 years minimum related experience/training preferred) *Please forward the resumes to allocentrecruit...@gmail.com <allocentrecruit...@gmail.com>* *Thanks & Regards, * *Mithun * *Technical Recruiter * *Allocent LLC * allocentrecruit...@gmail.com -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. 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