*POSITION- Service Delivery Manager(Dynamics AX) LOCATION- Houston, TX*
*Duration – 12 Months* · Managed Services (Support) for Application on Microsoft Dynamics AX. · Experience and knowledge of Microsoft Dynamics · Experience in managing support for Microsoft Dynamics with respect following · Triaging of Incidents (P1 / P2 / P3 / P4) · Maintaining Microsoft Dynamics AX environment (Upgrade, Refresh, Release) · Generation of Knowledge based Article · Knowledge of Analyzing ticket on periodic intervals & providing action items for improvement · Working out improvements strategies with customer based on their working, process followed, environment used etc. · Identification of Knowledge gap & suggesting training to users · Coordination with Customer for all activities · Managing of Enhancement & keeping track · Managing customer audit requirements · Managing Documentation for Support · Managing SLA & penalty clauses · Reporting of Status along with SLA · Working with In-house quality team & ensuring quality parameters to be maintained · Monitoring of Database & Application environments · Knowledge of Sure Step Methodology for managing MS Dynamics product implementation. · Managing 3rd Party Application support provider for the incidents related to 3rd Party Application & its related interfaces & get it resolved within specified SLA’s. · Manage Customer expectation · Managing Governance of the Support team structure · Managing all responses to incidents (P1 / P2 / P3 / P4) · Serve as the TCS point-of-contact for the engagement for application · Manage compliance with contract / statement of work · Manage Customer interactions with Business and IT stakeholders · Create and execute the Communications Plan for the implementation program · Prepare improvement plan & execute them · Maintaining documentation as per customers standards · Establish and report on SLA’s and Metrics · Manage Program Deliverables & deliverable quality · Manage both Program level and escalated Issues & Risks · Guidance and mentoring of the team · Taking part in all the review meetings · Participate and contribute to Continuous Improvement · Take care of Minor Enhancement · Managing and coordinating Change Request · Responsible for quality of deliverable & improvement · Provide reports for Managed Services for reviews meetings · Participate in Steering meeting · Coordinate with Onsite & Offshore team with their respective time zone. * Regards,* *Atul Sharma* IT -recruiter a...@idctechnologies.com <ashw...@idctechnologies.com> Direct: 408.418.5778 <(408)%20418-5778> EXT 3027 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
