Position: application support with .NET and IIS

Location: Tampa, FL


Duration: 6 months and could go longer



 JD:


The Level 3 Application Support team member will be part of a group that is
responsible for the maintenance and support of firm applications. This
function has broad knowledge of the business functions to resolve critical
and strategic business technology challenges. The team member is
responsible for adherence to Service Level Agreements for Level 3
application support services


This individual performs advanced troubleshooting at the application level.
Using his/her domain knowledge and relevant expertise, he/she will identify
the area of fault (code, environment, or configuration) and guide the
appropriate team in constructing and implementing the fix. The specialist
is individually responsible for delivering technical diagnosis and solution
prescription within his/her specific technology expertise and assigned
applications. At least 5 years of extensive knowledge and experience in
development and/or application based troubleshooting.
Demonstrated experience in application support with industry knowledge of
ITIL service management principles.
Extensive technical understanding that spans multiple platforms and
application level expertise of a portfolio of applications with broad
knowledge of the business strategic priorities, in order to resolve complex
problems. Demonstrated development or technical application support skill
sets with detailed technical experience with industry standard platforms
such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, and others.
Proven technical capabilities, analytical skills and application knowledge.
Proven ability to diagnose and troubleshoot complex application problems
and leverage tools and resources appropriately to identify solutions that
may or may not be already documented.
Ability to manage multiple conflicting deadlines and competing priorities.
Ability to build and maintain strong relationships within the team and
throughout the firm. Undergraduate Degree (e.g., BS, BA) or 5 years IT
experience.



This is an operational role. On-Call, ticket queue monitoring, off hours
changes, etc. is to be expected.
IIS and .NET application administrator with strong IIS administration
experience and a background in .NET development is preferred. Ability to
manage custom .NET applications hosted on IIS 7. Should have the ability to
troubleshoot issues with network & SQL as well as a good understanding of
n-tier applications and how to manage them from an operations perspective.
Lifecycle management and control of the lifecycle process is a must.





Thanks



---------------------------------------

*Ashutosh Singh*

Talent Acquisition Manager

614-662-1007

ashut...@technocraftsol.com

*ashu.technocr...@yahoo.in <ashu.technocr...@yahoo.in>*

ashu.technocr...@gmail.com

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