Role: Sr IT Service Manager (Cloud) *Candidate should not Be More Than 30 Years.*
*Location: NJ* *Duration: Long term* *Client: Consulting* *Scope of Role* Technology leader to build and manage new IT Service desk, incident management and application support procedures for a new Cloud based platform. The role will report to Product Manager for the Cloud based platform but will also have responsibilities to work with offshore Quality and Service Desk Head for practice. *Must Have* 1. Experience building IT Service desk team, including hiring of new people as well as setting up ITSM, problem management, SLAs and resolution management 1. 5+ years experience in managing a multilayered team consisting of service desk analysts, team leaders and network operations center functions. 1. Experience in incident management including triaging, coordinating, containment, corrective action management and escalation 1. Experience at writing incident reports 1. Hands on experience setting up ITSM such as RemedyForce, JIRA or equivalent 1. Excellent communication skills with strong phone manner 1. Bachelors degree in computer science or engineering 1. Must have a strong customer focus dealing with both internal and external customers and a dedicated focus on improving service delivery across the organization. 1. Experience writing Maintenance contracts 1. Reporting on SLAs 1. Be part of user testing rounds 1. Writing and modifying help documentation *Prefer* 1. ITIL Certification in ITSM 1. Industry Experience in Insurance and Finance related Software 1. Hand on skills in server management, monitoring and SLA software 1. Must be a self-starter willing to work in a fast paced agile environment -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
