*Location:* *Fortworth TX,* *Duration: 6+*
*Interview mode: Phone or Skype * *Citrix Certified Support Technician - * *Summary* *Unique opportunity working in Client Global Systems elite Operations Team. * Extreme challenges best suited for candidates with proven track record and comfortable working in large Enterprise environments of 30,000 users or more. Proven success of collaboration with multiple IT towers and Business Units. The EC2 Support Technician will provide technical support in areas of information technology across the Client Global infrastructure. The incumbent will provide escalation support to the EC2 XenApp & XenDesktop Level 2 Admin Team *Job Description * *Analyzes incident requests, diagnosis and root cause determination for resolution. *Provides remote support for all Virtualization based issues for a variety of users in different physical locations. *Operates within the defined workflow and captures users requests, resolves issues, and closes the loop by verifying the end user is satisfied with the solution. *Performs Tier 1 support for problems with Virtual environments. *Performs environment validations for new severs in the virtual space. *Performs proactive alert tracking and remediation. *Performs escalations to Tier 2 Administrators for rapid response resolution. *Enforces Operational readiness standards *Uses excellent communication skill at all levels, especially for communication related to end-user support. *Role Qualifications* **Minimum of 3 years experience supporting virtualization infrastructure in the following areas; Citrix XenApp 5.X, XenApp 6.X, * *XenApp 6.5 FR1, FR2, FR3, XenDesktop 5.X to 7.X, Provisioning Server 6.X, Store Front 2.X, Web Interface 5.X, * *License Server 11.X, APPDNA 6.X to 7X;* **Proven success in large (30,000+ users) virtualization global architectures having multiple Active* **Directory Domains, XenApp Farms, XenDesktop Farms, PVS Farms, multiple zones, Citrix Policies;* *Highly experienced monitoring/maintaining health of both physical and virtual systems (CPU, Memory, Disk, Network); *Exceptional monitoring/alert tracking skills utilizing such tools as, BMC Patrol, CA Technologies, Citrix Director *Experience addressing management teams to provide details on support incidents *Excellent documenting skills utilizing Microsoft Office applications (Excel, Word, PowerPoint) for updates to any support procedure or process guides as requested; *Experience in reviewing user incidents for trends and common issues. If appropriate, prepare/refine training or knowledgebase articles for Service Desk and GCC staff on issue resolution. *Additionally, review user issues against known fixes within released Citrix hotfixes and application patches *Must have Certifications* *Citrix Certified Administrator (CCA)* Nice to have Certifications Citrix Certified Associate Apps and Desktop (CCA-AD) Thanks Regards *Swami A* Technical Recruiter *Ennovace Inc* Ph: 214-541-9378 F: 972-913-8300 sw...@ennovace.com www.ennovace.com 1801 S O'connor Rd Irving TX 75061 In my absence please contact Steven at ste...@ennovace.com (214-541-9081) Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intendedrecipient(s) and may contain confidential and privileged information.Any unauthorized review, use,disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at remove@ennovace.comand mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. Thank you Regards *Swami A *Sr. Marketer Ennovace Inc Ph: 214.541.9378 F: 724.264.5637 sw...@ennovace.com www.ennovace.com 1801 S O'connor Rd Irving TX 75061 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
